CAGE Code: 7XUVO   Duns # 607290574       
Phone: 615.965.2465  PO Box 344 Mt. Juliet, TN 37121

Archive: 2021

Making Waves in Customer Service

29 October 2021

It is such an honor for us here at Tooty to interact with and listen to so many amazing customer service representatives each month.  Whether we are making old fashioned secret shopper calls or evaluating recorded customer calls for our clients, we find some amazing experts who also love interacting with their customers.

Those who are bi-lingual representatives and switch from one language to another throughout their day are exceptional and I had the opportunity to showcase one of the best bi-lingual representatives in Canada during a recent presentation to sales and marketing students at Chicago-based

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Customer Feedback

25 June 2021

Can I share that we just LOVE the one-on-one coaching sessions we have with our customers’ representatives?!  Whether it is someone who is brand new to the company or organization, someone being trained as a back-up person to customer service, or someone who is struggling and needs extra help, we strive to uplift and encourage each person while we teach and train. 

Feedback from the field

T. Adams, Customer Support, New Orleans

Good day, leaders!   I hope that you are having a wonderful day.  I just wanted to share my last call with you. Our customer requested to cancel services due to pricing.  I followed the Tooty Script and asked if she would share the quote with me and voila here it is! Thanks for excellent training.  Our sales team is now equipped with valuable information to overcome any objections and continue servicing this customer.

 N. Ritter Customer Service, Tennessee

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Develop Your Inner Detective

28 May 2021

Customer service is often measured by the niceness factor of the person talking with the customer. However, how good we are at solving problems really has more weight.  A good detective listens and writes down verbal clues, makes note of the subject’s demeanor and directs the conversation. The first 15 seconds of a call is full of clues you can use to sell service and solve customer issues.  How much attention are you giving to the first 15 seconds of your conversations?

Before your customers call, they have decided what they will say to you when you answer.  They have ironed out how they

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Customer Feedback-Tooty Training

28 April 2021

Tooty Training is not fluff.  We don’t offer trendy catch phrases or techniques to improve your customer service or sales teams.   We have evaluated over 250,000 conversations.  Evaluations were not completed by A.I., but highly trained individuals who have the skills to assess conversation, sales process, marketing strategy, problem solving and how customers are treated. 

We are a key to successful culture change.  We understand how to effectively train those who are working from home or a workforce that has been disrupted by Covid.  We love helping individual people grow in their

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