Customer service representatives are unique, one-of-a-kind, out of this world, agents of kindness! They talk to hundreds of customers who have a wide range of attitudes and personalities. Every phone call, every chat and every e-mail does provide an opportunity to showcase what makes your organization different.
Answering the Phone
1. Your customer will decide whether you will be helpful and kind in the first 5 seconds. That is about how long it will take you to say your greeting. Speak up, perk up and use your voice to uplift your customer.
2.
