Can I share that we just LOVE the one-on-one coaching sessions we have with our customers’ representatives?!  Whether it is someone who is brand new to the company or organization, someone being trained as a back-up person to customer service, or someone who is struggling and needs extra help, we strive to uplift and encourage each person while we teach and train. 

Feedback from the field

T. Adams, Customer Support, New Orleans

Good day, leaders!   I hope that you are having a wonderful day.  I just wanted to share my last call with you. Our customer requested to cancel services due to pricing.  I followed the Tooty Script and asked if she would share the quote with me and voila here it is! Thanks for excellent training.  Our sales team is now equipped with valuable information to overcome any objections and continue servicing this customer.

 N. Ritter Customer Service, Tennessee

Lori, I just wanted to reach out to you and let you that I have finally made my 1^st “100” Tooty! I couldn’t be happier.  I have a great team to work with that pushed me to do better and reach that goal. They never let me get discouraged about a low score. They always encouraged me to keep pushing myself and follow the script.

C. Garcia, Customer Service, Corpus Christi, TX

Hi Karla, Soooooo I had to tell you…..almost 4 years and I got a 100!!!!!!  I love working with you and you have great confidence building skills as well as understanding personality differences.  Look forward to another visit with you.

D. Rankin, Manager, Barrie, Ontario, Canada

Hi Lori,  Just off the phone with Sam, she was very impressed with you and the training.  She is eager to utilize the training she received.   Thank you so very much!

 T. King, Office Manager, Tennessee, Arkansas, Mississippi

Thanks again for taking the time to talk to us today. I was somewhat familiar with your process, as far as your callers didn’t evaluate the calls, but I had no idea they (evaluators) underwent a 6-month training process. That’s impressive!