Summer vacations leave your office short-handed. Often-times you find you must recruit someone to help with the phones who has not been trained or who isn’t working in customer service for a reason! Customers tend to wait on hold longer when you aren’t fully staffed, and they are likely to get incorrect information or incomplete help which generates additional calls. Training your second-string customer service representatives allows you to utilize your personnel more effectively and to be prepared for anything that affects customer care.
Tooty Secret Shopper Calls
