customer service Archives

Skills Base Program Improves Your Team and Customer Care

20 May 2025

Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards.

Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions in a timely manner. That level of service does not come about through a motivational customer service training program. It requires accurate assessment of customer service representatives’ skills

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2025 Weather Issues Challenge Customer Service

31 December 2024

They are predicting a major storm as 2025 starts and even though environmental services organizations have been through storms before, customers aren’t very understanding when it comes to delays in picking up their garbage. Often-times the only tool the customer service teams have at their disposal is to wait for updates on routes from the operations team and to hesitantly suggest recovery will be attempted “hopefully tomorrow”. You should be better prepared. You can be better prepared. Your team can surprise your customers with their great attitudes and

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Tooty Inc. Offers Skills Based Program to Improve Customer Care

30 September 2024

Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards.

Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions in a timely manner. That level of service does not come about through a motivational customer service training program. It requires accurate assessment of customer service representatives’

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Your Customers Detest 3 Things

19 December 2023

People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.

Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency. Here at Tooty Inc., we listen to and evaluate thousands of customer conversations every year and have found that often times the calls stacking up in the queue are due to individuals being poorly trained on product and service information and being unsure of the protocols for resolving issues.

Passing

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Training and Coaching Difficult People

4 November 2022

Lori Miller- President of Tooty Inc.

When it comes to training and coaching difficult people, I find the same personalities, the same defenses, push back and questions. Managers and supervisors have similar frustrations as they try to balance providing personal attention to one person while maintaining standards for a team or department. A key goal with training and coaching is to help individuals overcome self-imposed roadblocks in order to move forward. The Tooty Training® program is an effective way to develop individuals into industry and customer service experts.

Common

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Making Waves in Customer Service

29 October 2021

It is such an honor for us here at Tooty to interact with and listen to so many amazing customer service representatives each month. Whether we are making old fashioned secret shopper calls or evaluating recorded customer calls for our clients, we find some amazing experts who also love interacting with their customers.

Those who are bi-lingual representatives and switch from one language to another throughout their day are exceptional and I had the opportunity to showcase one of the best bi-lingual representatives in Canada during a recent presentation to sales and marketing students at Chicago-based

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Develop Your Inner Detective

28 May 2021

Customer service is often measured by the niceness factor of the person talking with the customer. However, how good we are at solving problems really has more weight. A good detective listens and writes down verbal clues, makes note of the subject’s demeanor and directs the conversation. The first 15 seconds of a call is full of clues you can use to sell service and solve customer issues. How much attention are you giving to the first 15 seconds of your conversations?

Before your customers call, they have decided what they will say to you when you answer. They have ironed out how they

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Customer Feedback-Tooty Training

28 April 2021

Tooty Training is not fluff. We don’t offer trendy catch phrases or techniques to improve your customer service or sales teams. We have evaluated over 250,000 conversations. Evaluations were not completed by A.I., but highly trained individuals who have the skills to assess conversation, sales process, marketing strategy, problem solving and how customers are treated.

We are a key to successful culture change. We understand how to effectively train those who are working from home or a workforce that has been disrupted by Covid. We love helping individual people grow in their

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Thankfulness

8 December 2020

Lori Miller, President, Tooty Inc.

When I reflect on each person that makes up our team here at Tooty, I am thankful on a deep level. I know how 2020 has affected them, what they have had to overcome, and the super-human effort required to produce an excellent product every day.

Every organization has a similar testimony of their team’s resilience, persistence and unity. I reached out to some of our Tooty customers who were more than willing to share why they are so thankful for their teams. Be encouraged.

Pamela, New Mexico

I am thankful how the team has come together and even though we are physically distanced we are

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Help for stressed and stretched managers and employees

25 March 2020

Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can show your customers that they care.”
Lynne Franklin, one of the Tooty Training ® team experts (neuroscience and business communication) provided Tooty employees and their families encouragement by sharing the following message of hope.
Lockdown

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Lori Miller, President, Tooty Inc.

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