How many words does it take for you to determine if the customer on the other end of the line is in a bad mood? One? Maybe two? You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith. After the conversation is over, you turn to your co-worker and say, “You won’t believe the jerk I just spoke with!” Your teammate nods her head and smiles as she says, “Wait until I tell you about mine!” Before you know it, everyone is talking about their customer as that jerk or that idiot that needs to get some manners.
How many words do you
