Recently, news channels reported that in Chicago and all over the country, computer systems at Target stores stopped working. A Sun Times reporter shared, “People reported waiting in line for more than 45 minutes before giving up altogether. During the downtime in Chicago, the lines grew… shoppers took to social media to warn others and share a laugh.”
At your local customer service office or call center, you may have experienced something similar. A customer calls in, you try to look up the account or address and realize the system is down. Panic
