Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?
Customer service is being dehumanized- and it’s frustrating customers and burning out teams.
Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.
But technology can’t replace the human touch. Empathy, active listening, creative problem-solving- that turn frustrated customers into loyal ones.
Recent surveys back this up:
· 93% of consumers prefer
