We’ve all seen it: brilliant teams stalled by miscommunication, customer complaints spiking from tone-deaf responses, or internal friction turning small issues into big drama.

The root cause? Most often not lack of knowledge… but how we deliver it.

That’s why Tooty Inc. created WAVE — a focused, hands-on- training that equips your people to master the art of real human connection in every interaction:

Wording Choice → Precise, positive language that builds trust instead of defensiveness Attitudes Projected → Warm, confident energy that makes people feel valued Voice (Physical Voice) → Tone, pace, and volume that convey empathy and clarity Expressions (Facial) → Smiles, eye contact, and micro-expressions that show you’re truly present

WAVE training transforms “good enough” communication into exceptional connection.

The results speak for themselves:

• Higher customer satisfaction scores
• Fewer escalations
• Stronger internal collaboration
• Teams that actually enjoy working (and talking) together

Leaders: If you’re ready to stop losing deals or morale to poor conversations, invest in training that teaches the full WAVE.

Your people already have the intellect—give them the tools to use it with heart and impact.

For a menu and pricing for your team: lori_miller@tootyinc.com