Example:
Customers complain about long hold times → calls go to voicemail → reps can’t help beyond the screen.
You think: “Just a few unhappy ones.”
Then: Cancellations spike. New leads dry up.

That’s **tunnel vision**—a small perspective costing you revenue.

**Fix it:**
🔍 **Zoom out** — see the full customer & employee experience.
🔗 Map the ripple effects before they hit your bottom line.

> *“There is a way that seems right… but its end is the way to death.”*
> — Proverbs 14:12

**Want to spot hidden frustrations *before* they hurt?**
👉 We help companies uncover blind spots with anonymous customer & employee feedback.
See how at **www.tootyinc.com**

What’s one thing you’re rethinking with a wider lens this week? 👇

#CustomerExperience#DecisionMaking#SystemsThinking#FutureOfWork#CustomerService