October 1, 2025

Thank you so much, Lori, again. I can speak for both Omar and I when I say that it was an absolute pleasure to work with you and we are both glad to have had you on our team for the duration of this program. Your team got up to speed so quickly and your adjustments and expertise kept this program moving forward. The City now has an excellent look at the Call Center’s strengths and weaknesses – a much, much better look than we had before the program. This is due in no small part to the work you and your team did. Thank you for working with us.

David 

City of San José | Environmental Services Department