What a manager can do in 2009
Stand in any check-out line and see the cheerless expression. Call your service provider and hear the disinterest in the voice. Deceit, abuse, mistrust, disorganization, lying and cheating are commonplace in the workplace. Companies and departments are infested with negativity that sucks the life right out of those that are expected to “love on their customers”. Many of us wonder why, in a world where jobs are scarce, why aren’t people more excited about their jobs? As executives and managers we need to set good examples and fill the tanks of our customer service
