Employee Performance Archives

In 2026, the smartest strategy isn’t more tech—it’s better conversations.

21 January 2026

We’ve all seen it: brilliant teams stalled by miscommunication, customer complaints spiking from tone-deaf responses, or internal friction turning small issues into big drama.

The root cause? Most often not lack of knowledge… but how we deliver it.

That’s why Tooty Inc. created WAVE — a focused, hands-on- training that equips your people to master the art of real human connection in every interaction:

Wording Choice → Precise, positive language that builds trust instead of defensiveness Attitudes Projected → Warm, confident energy that makes

Skills Base Program Improves Your Team and Customer Care

20 May 2025

Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards.

Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions in a timely manner. That level of service does not come about through a motivational customer service training program. It requires accurate assessment of customer service representatives’ skills

The Secret for Getting Usable Customer Information: Implement a Secret Shopper/Call Monitoring Program

24 April 2025

Many people consider polling or customer surveys to be corrupted or useless. There are 3 good reasons for this. First, we understand that questions and answers can be manipulated to get the responses the organization wants to see in order to push out data in a marketing campaign. Second, those who participate in a survey have biases: for or against something. In customer satisfaction surveys, for example, some admit they would never give anyone a perfect score: even if the representative’s performance was flawless. Third, others do an evaluation based on

In 2026, the smartest strategy isn’t more tech—it’s better conversations.

Skills Base Program Improves Your Team and Customer Care

The Secret for Getting Usable Customer Information: Implement a Secret Shopper/Call Monitoring Program

Categories