Blog - Tooty Inc

In 2026, the smartest strategy isn’t more tech—it’s better conversations.

21 January 2026

We’ve all seen it: brilliant teams stalled by miscommunication, customer complaints spiking from tone-deaf responses, or internal friction turning small issues into big drama.

The root cause? Most often not lack of knowledge… but how we deliver it.

That’s why Tooty Inc. created WAVE — a focused, hands-on- training that equips your people to master the art of real human connection in every interaction:

Wording Choice → Precise, positive language that builds trust instead of defensiveness Attitudes Projected → Warm, confident energy that makes

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Technology Can’t Replace the Human Touch

8 January 2026

Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?
Customer service is being dehumanized- and it’s frustrating customers and burning out teams.
Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.
But technology can’t replace the human touch. Empathy, active listening, creative problem-solving- that turn frustrated customers into loyal ones.
Recent surveys back this up:
· 93% of consumers prefer

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Ever made a decision that felt right… only to watch customers quietly cancel?

10 November 2025

Example:
Customers complain about long hold times → calls go to voicemail → reps can’t help beyond the screen.
You think: “Just a few unhappy ones.”
Then: Cancellations spike. New leads dry up.

That’s **tunnel vision**—a small perspective costing you revenue.

**Fix it:**
🔍 **Zoom out** — see the full customer & employee experience.
🔗 Map the ripple effects before they hit your bottom line.

> *“There is a way that seems right… but its end is the way to death.”*
> — Proverbs 14:12

**Want to spot hidden frustrations *before* they hurt?**
👉 We help

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Customer Feedback

2 October 2025

October 1, 2025

Thank you so much, Lori, again. I can speak for both Omar and I when I say that it was an absolute pleasure to work with you and we are both glad to have had you on our team for the duration of this program. Your team got up to speed so quickly and your adjustments and expertise kept this program moving forward. The City now has an excellent look at the Call Center’s strengths and weaknesses – a much, much better look than we had before the program. This is due in no small part to the work you and your team did. Thank you for working with us.

David

City of San JoséEnvironmental

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Skills Base Program Improves Your Team and Customer Care

20 May 2025

Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards.

Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions in a timely manner. That level of service does not come about through a motivational customer service training program. It requires accurate assessment of customer service representatives’ skills

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The Secret for Getting Usable Customer Information: Implement a Secret Shopper/Call Monitoring Program

24 April 2025

Many people consider polling or customer surveys to be corrupted or useless. There are 3 good reasons for this. First, we understand that questions and answers can be manipulated to get the responses the organization wants to see in order to push out data in a marketing campaign. Second, those who participate in a survey have biases: for or against something. In customer satisfaction surveys, for example, some admit they would never give anyone a perfect score: even if the representative’s performance was flawless. Third, others do an evaluation based on

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2025 Weather Issues Challenge Customer Service

31 December 2024

They are predicting a major storm as 2025 starts and even though environmental services organizations have been through storms before, customers aren’t very understanding when it comes to delays in picking up their garbage. Often-times the only tool the customer service teams have at their disposal is to wait for updates on routes from the operations team and to hesitantly suggest recovery will be attempted “hopefully tomorrow”. You should be better prepared. You can be better prepared. Your team can surprise your customers with their great attitudes and

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Tooty Inc. Offers Skills Based Program to Improve Customer Care

30 September 2024

Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards.

Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions in a timely manner. That level of service does not come about through a motivational customer service training program. It requires accurate assessment of customer service representatives’

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Kindness is Free- Throw it Around Like Confetti!

26 February 2024

Customer service representatives are unique, one-of-a-kind, out of this world, agents of kindness! They talk to hundreds of customers who have a wide range of attitudes and personalities. Every phone call, every chat and every e-mail does provide an opportunity to showcase what makes your organization different.

Answering the Phone
1. Your customer will decide whether you will be helpful and kind in the first 5 seconds. That is about how long it will take you to say your greeting. Speak up, perk up and use your voice to uplift your customer.

2.

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Your Customers Detest 3 Things

19 December 2023

People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.

Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency. Here at Tooty Inc., we listen to and evaluate thousands of customer conversations every year and have found that often times the calls stacking up in the queue are due to individuals being poorly trained on product and service information and being unsure of the protocols for resolving issues.

Passing

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