Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?
Customer service is being dehumanized- and it’s frustrating customers and burning out teams.
Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.
But technology can’t replace the human touch. Empathy, active listening, creative problem-solving- that turn frustrated customers into loyal ones.
Recent surveys back this up:
·      93% of consumers prefer interacting with a human over AI (Kinsta, 2025)
·      82% would choose human support even if it means similar wait times
I’m proudly pro-human in customer service. Let’s augment AI with empowered, well-trained people- not replace them.
Is your team prioritizing communication training, or leaning too heavily on tech?

At Tooty Inc., we believe every person is full of promise, potential and purpose.  Tooty Training® focuses on developing individuals within a team and organization.  Our expertise includes assessing an individual’s communication skills through honest feedback,  providing training to increase knowledge, and one-on-one coaching to refine and encourage.