quality assurance Archives - Tooty Inc https://www.tootyinc.com/tag/quality-assurance/ Wed, 01 Apr 2026 15:44:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png quality assurance Archives - Tooty Inc https://www.tootyinc.com/tag/quality-assurance/ 32 32 You’re Never Too Young to Role-Play: Why Gen Z Actually Benefits When It’s Done Right https://www.tootyinc.com/youre-never-too-young-to-role-play-why-gen-z-actually-benefits-when-its-done-right/ Wed, 01 Apr 2026 15:44:47 +0000 https://www.tootyinc.com/?p=1417 Is role-playing too cringy for Gen Z? Many say yes — especially traditional “perform in front of the group” style. But after decades of facilitating sessions, I believe the real issue isn’t role-playing itself. It’s how it’s done. Early in my career, I created a public workshop on non-verbal communication. A seasoned professional told me […]

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]]> Unlocking Promise, Potential, and Purpose Through Effective and Personalized Coaching https://www.tootyinc.com/unlocking-promise-potential-and-purpose-through-effective-and-personalized-coaching/ Tue, 10 Feb 2026 18:34:29 +0000 https://www.tootyinc.com/?p=1412 Great leaders don’t just want better performance — they want to help their people unlock something deeper: their inherent promise (the spark of talent), potential (untapped capacity), and purpose (meaningful direction that improves lives). The most effective way to do this? A powerful combination of training and personalized coaching. But too many organizations treat them […]

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]]> Technology Can’t Replace the Human Touch https://www.tootyinc.com/technology-cant-replace-the-human-touch/ Thu, 08 Jan 2026 19:49:27 +0000 https://www.tootyinc.com/?p=1405 Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?Customer service is being dehumanized- and it’s frustrating customers and burning out teams.Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.But technology can’t replace the human touch. Empathy, […]

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]]> Skills Base Program Improves Your Team and Customer Care https://www.tootyinc.com/skills-base-program-improves-your-team-and-customer-care/ Tue, 20 May 2025 17:41:35 +0000 https://www.tootyinc.com/?p=1385 Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information and […]

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]]> Tooty Inc. Offers Skills Based Program to Improve Customer Care https://www.tootyinc.com/tooty-inc-offers-skills-based-program-to-improve-customer-care/ Mon, 30 Sep 2024 16:10:27 +0000 https://www.tootyinc.com/?p=1365 Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information […]

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]]> Your Customers Detest 3 Things https://www.tootyinc.com/your-customers-detest-3-things/ Tue, 19 Dec 2023 17:47:43 +0000 https://www.tootyinc.com/?p=1272 People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.   Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency.  Here at Tooty Inc., we listen to and evaluate thousands of […]

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]]> Training Your Second-String Customer Service Team https://www.tootyinc.com/training-your-second-string-customer-service-team/ Thu, 26 Jul 2018 19:39:01 +0000 http://www.tootyinc.com/?p=828 Summer vacations leave your office short-handed.  Often-times you find you must recruit someone to help with the phones who has not been trained or who isn’t working in customer service for a reason!  Customers tend to wait on hold longer when you aren’t fully staffed, and they are likely to get incorrect information or incomplete […]

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]]> Inspiration for Sales and Customer Service Teams https://www.tootyinc.com/inspiration-sales-customer-service-teams/ Mon, 06 Nov 2017 22:41:39 +0000 http://www.tootyinc.com/?p=710 Where does your inspiration come from? Let me be more specific. Where do you go for fresh ideas to motivate your team? Possibly you have had a rough month or two with weather related heartaches, price increases, technology or attendance issues. For some of you it has been all of the above! Some of you […]

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]]> Do Unhappy Customers Scare You? https://www.tootyinc.com/unhappy-customers-scare/ Wed, 23 Aug 2017 17:04:21 +0000 http://www.tootyinc.com/?p=702 What is more intimidating than an angry customer complaining about service? An angry business customer complaining about service! Customer service and sales representatives have confessed that they are nervous when they hear a harsh tone of voice or have a business manager complain that he has called multiple times for the same thing. Costly short-cuts […]

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]]> Customer Service Department Efficiency https://www.tootyinc.com/customer-service-department-efficiency/ Wed, 03 May 2017 19:03:02 +0000 http://www.tootyinc.com/?p=691 I recently had a manager ask me why having a customer hold for over 10 minutes deserved a zero score. She rationalized her location’s long hold times by saying she had waited on hold for 30 minutes with a vendor when she called her corporate office. Although a 10-minute hold is better than a 30-minute […]

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