garbage industry Archives - Tooty Inc https://www.tootyinc.com/tag/garbage-industry/ Tue, 31 Dec 2024 17:31:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png garbage industry Archives - Tooty Inc https://www.tootyinc.com/tag/garbage-industry/ 32 32 2025 Weather Issues Challenge Customer Service https://www.tootyinc.com/2025-weather-issues-challenge-customer-service/ Tue, 31 Dec 2024 17:31:03 +0000 https://www.tootyinc.com/?p=1368 They are predicting a major storm as 2025 starts and even though environmental services organizations have been through storms before, customers aren’t very understanding when it comes to delays in picking up their garbage.  Often-times the only tool the customer service teams have at their disposal is to wait for updates on routes from the […]

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]]> I Hate Scripts https://www.tootyinc.com/i-hate-scripts/ Thu, 21 Jun 2018 16:01:14 +0000 http://www.tootyinc.com/?p=824 You and I have heard the declaration “I hate scripts!” more than once.  We aren’t going to dwell on why you or someone you work with might get angry at the mention of a script.  I want to point out what you and your team are missing when these great tools are left to gather […]

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]]> Patience and Understanding https://www.tootyinc.com/patience-and-understanding/ Thu, 03 Nov 2016 19:46:16 +0000 http://www.tootyinc.com/?p=671 I did some volunteer work with a group of first graders and one of our lessons focused on patience. It is endearing when a 6 year old scrunches her nose and asks, “Patience? What is that?” But, I admit I am more likely to throw my hands in the air as I shout, “Patience? What […]

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]]> Scripts, Secret Shopper and Training https://www.tootyinc.com/scripts-secret-shopper-training/ Fri, 30 Sep 2016 21:14:50 +0000 http://www.tootyinc.com/?p=667 A few years ago I had a prospective customer tell me that they did not need the services that Tooty provides because they had the best customer service he had ever witnessed. He added in that the customer service department was well-run, sales were up and their customer satisfaction scores were all above average. The […]

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]]> C.S.I.- Customer Service Investigator https://www.tootyinc.com/c-s-customer-service-investigator/ Wed, 07 Sep 2016 14:47:38 +0000 http://www.tootyinc.com/?p=658 One of the benefits of my side-by-side coaching with customer service representatives is that I not only get to hear customers share their concerns about their garbage service, but I get to find out whether or not the company has a working process for investigating and solving repeat service issues. The conversation below is based […]

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]]> You Talk Too Much https://www.tootyinc.com/you-talk-too-much/ Wed, 17 Aug 2016 16:12:56 +0000 http://www.tootyinc.com/?p=652 As a company, Tooty has listened to over half a million customer conversations which includes both secret shopper calls and monitored real customer conversations. Regardless of the industry or the office location, CSRs will tell me how different and demanding their customers are in comparison to anyone else.  Some describe their customers as mean, long-winded […]

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]]> Automated Messages and Hold Music Can Create Angry Customers https://www.tootyinc.com/automated-messages-and-hold-music-can-create-angry-customers/ Tue, 12 Apr 2016 19:26:56 +0000 http://www.tootyinc.com/wordpress/?p=340 Having irritating hold music or an out of date or out of tune automated message for your customers is the equivalent of having a sign on your door that says Keep Out. In customer service we often talk about hold time and how long a customer is willing to hold before hanging up. But how […]

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]]> Get Rid of the Robot https://www.tootyinc.com/get-rid-of-the-robot/ Thu, 25 Feb 2016 20:30:27 +0000 http://www.tootyinc.com/wordpress/?p=336 Five year old Hunter asked me why he couldn’t burp out loud in Chick-fil-A. I tried to keep from laughing as I told him it wasn’t polite. I didn’t know if a 5 year old knew the meaning of polite and I really wanted to make sure he understood that burping out loud was not […]

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