customer service training chicago Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service-training-chicago/ Fri, 30 Aug 2024 12:21:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png customer service training chicago Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service-training-chicago/ 32 32 Help for stressed and stretched managers and employees https://www.tootyinc.com/help-for-stressed-and-stretched-managers-and-employees/ Wed, 25 Mar 2020 15:08:20 +0000 https://www.tootyinc.com/?p=1174 Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can […]

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]]> Skills Based Program to Improve Customer Care https://www.tootyinc.com/skills-based-program-to-improve-customer-care/ Tue, 25 Feb 2020 17:38:21 +0000 https://www.tootyinc.com/?p=1171 Tooty Inc. provides solutions to reduce costly mistakes, improve customer care, and establish higher service standards.Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions […]

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]]> Computer System Issues Impact Customer Service https://www.tootyinc.com/computer-failures-customer-service/ Mon, 17 Jun 2019 21:19:56 +0000 https://www.tootyinc.com/?p=1122 Recently, news channels reported that in Chicago and all over the country, computer systems at Target stores stopped working. A Sun Times reporter shared, “People reported waiting in line for more than 45 minutes before giving up altogether. During the downtime in Chicago, the lines grew… shoppers took to social media to warn others and […]

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]]> Deal Breakers https://www.tootyinc.com/deal-breakers/ Mon, 29 Oct 2018 19:04:40 +0000 http://www.tootyinc.com/?p=1088 Today the phone will ring into your organization and if you are lucky, you will have a golden opportunity to sell your services, help a citizen or solve a problem. Having a great sales and marketing strategy or a fantastic CRM tool is one part of the equation. But, the customer’s impression of your organization […]

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]]> Voice, Attitude and Wording Shape Image https://www.tootyinc.com/voice-attitude-and-wording-shape-image/ Tue, 18 Sep 2018 15:08:00 +0000 http://www.tootyinc.com/?p=838 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith.  After the conversation is over, you turn to […]

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]]> Training Your Second-String Customer Service Team https://www.tootyinc.com/training-your-second-string-customer-service-team/ Thu, 26 Jul 2018 19:39:01 +0000 http://www.tootyinc.com/?p=828 Summer vacations leave your office short-handed.  Often-times you find you must recruit someone to help with the phones who has not been trained or who isn’t working in customer service for a reason!  Customers tend to wait on hold longer when you aren’t fully staffed, and they are likely to get incorrect information or incomplete […]

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]]> I Hate Scripts https://www.tootyinc.com/i-hate-scripts/ Thu, 21 Jun 2018 16:01:14 +0000 http://www.tootyinc.com/?p=824 You and I have heard the declaration “I hate scripts!” more than once.  We aren’t going to dwell on why you or someone you work with might get angry at the mention of a script.  I want to point out what you and your team are missing when these great tools are left to gather […]

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]]> Action Versus Intention https://www.tootyinc.com/action-versus-intention/ Mon, 07 May 2018 16:07:35 +0000 http://www.tootyinc.com/?p=804 In customer service our attention tends to go towards putting out fires.  Goals for improving or changing a process are put on the back burner for so long that we forget we ever had goals.  It’s exciting and motivating to be able to share with you how others have been able to improve and innovate […]

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]]> Inspiration for Sales and Customer Service Teams https://www.tootyinc.com/inspiration-sales-customer-service-teams/ Mon, 06 Nov 2017 22:41:39 +0000 http://www.tootyinc.com/?p=710 Where does your inspiration come from? Let me be more specific. Where do you go for fresh ideas to motivate your team? Possibly you have had a rough month or two with weather related heartaches, price increases, technology or attendance issues. For some of you it has been all of the above! Some of you […]

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]]> Do Unhappy Customers Scare You? https://www.tootyinc.com/unhappy-customers-scare/ Wed, 23 Aug 2017 17:04:21 +0000 http://www.tootyinc.com/?p=702 What is more intimidating than an angry customer complaining about service? An angry business customer complaining about service! Customer service and sales representatives have confessed that they are nervous when they hear a harsh tone of voice or have a business manager complain that he has called multiple times for the same thing. Costly short-cuts […]

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