call monitoring Archives - Tooty Inc https://www.tootyinc.com/tag/call-monitoring/ Tue, 10 Feb 2026 18:34:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png call monitoring Archives - Tooty Inc https://www.tootyinc.com/tag/call-monitoring/ 32 32 Unlocking Promise, Potential, and Purpose Through Effective and Personalized Coaching https://www.tootyinc.com/unlocking-promise-potential-and-purpose-through-effective-and-personalized-coaching/ Tue, 10 Feb 2026 18:34:29 +0000 https://www.tootyinc.com/?p=1412 Great leaders don’t just want better performance — they want to help their people unlock something deeper: their inherent promise (the spark of talent), potential (untapped capacity), and purpose (meaningful direction that improves lives). The most effective way to do this? A powerful combination of training and personalized coaching. But too many organizations treat them […]

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]]> Technology Can’t Replace the Human Touch https://www.tootyinc.com/technology-cant-replace-the-human-touch/ Thu, 08 Jan 2026 19:49:27 +0000 https://www.tootyinc.com/?p=1405 Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?Customer service is being dehumanized- and it’s frustrating customers and burning out teams.Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.But technology can’t replace the human touch. Empathy, […]

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]]> Tooty Inc. Offers Skills Based Program to Improve Customer Care https://www.tootyinc.com/tooty-inc-offers-skills-based-program-to-improve-customer-care/ Mon, 30 Sep 2024 16:10:27 +0000 https://www.tootyinc.com/?p=1365 Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information […]

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]]> Your Customers Detest 3 Things https://www.tootyinc.com/your-customers-detest-3-things/ Tue, 19 Dec 2023 17:47:43 +0000 https://www.tootyinc.com/?p=1272 People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.   Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency.  Here at Tooty Inc., we listen to and evaluate thousands of […]

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]]> Do Unhappy Customers Scare You? https://www.tootyinc.com/unhappy-customers-scare/ Wed, 23 Aug 2017 17:04:21 +0000 http://www.tootyinc.com/?p=702 What is more intimidating than an angry customer complaining about service? An angry business customer complaining about service! Customer service and sales representatives have confessed that they are nervous when they hear a harsh tone of voice or have a business manager complain that he has called multiple times for the same thing. Costly short-cuts […]

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]]> Customer Service Department Efficiency https://www.tootyinc.com/customer-service-department-efficiency/ Wed, 03 May 2017 19:03:02 +0000 http://www.tootyinc.com/?p=691 I recently had a manager ask me why having a customer hold for over 10 minutes deserved a zero score. She rationalized her location’s long hold times by saying she had waited on hold for 30 minutes with a vendor when she called her corporate office. Although a 10-minute hold is better than a 30-minute […]

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]]> Scripts, Secret Shopper and Training https://www.tootyinc.com/scripts-secret-shopper-training/ Fri, 30 Sep 2016 21:14:50 +0000 http://www.tootyinc.com/?p=667 A few years ago I had a prospective customer tell me that they did not need the services that Tooty provides because they had the best customer service he had ever witnessed. He added in that the customer service department was well-run, sales were up and their customer satisfaction scores were all above average. The […]

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]]> You Talk Too Much https://www.tootyinc.com/you-talk-too-much/ Wed, 17 Aug 2016 16:12:56 +0000 http://www.tootyinc.com/?p=652 As a company, Tooty has listened to over half a million customer conversations which includes both secret shopper calls and monitored real customer conversations. Regardless of the industry or the office location, CSRs will tell me how different and demanding their customers are in comparison to anyone else.  Some describe their customers as mean, long-winded […]

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]]> Automated Messages and Hold Music Can Create Angry Customers https://www.tootyinc.com/automated-messages-and-hold-music-can-create-angry-customers/ Tue, 12 Apr 2016 19:26:56 +0000 http://www.tootyinc.com/wordpress/?p=340 Having irritating hold music or an out of date or out of tune automated message for your customers is the equivalent of having a sign on your door that says Keep Out. In customer service we often talk about hold time and how long a customer is willing to hold before hanging up. But how […]

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]]> Get Rid of the Robot https://www.tootyinc.com/get-rid-of-the-robot/ Thu, 25 Feb 2016 20:30:27 +0000 http://www.tootyinc.com/wordpress/?p=336 Five year old Hunter asked me why he couldn’t burp out loud in Chick-fil-A. I tried to keep from laughing as I told him it wasn’t polite. I didn’t know if a 5 year old knew the meaning of polite and I really wanted to make sure he understood that burping out loud was not […]

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