Core Competencies

• Tooty, Inc. supports government agencies with:

• Coaching
• Workforce culture change
• Workforce skills assessment
• Secret Shopper and Customer experience assessments
• Curriculum development
• Instructor led classroom
• Conference Speaker
• Web-based training
• Morale and team building training
• Customer Service Excellence Employee Recognition Programs
• Contact center training
• Script development
• Train-the-trainer programs

Differentiators:

• Tooty unique trademarked processes:
Tooty Training®, Tooty Evaluations, Tooty Scripting, Tooty Telepicting®, Tooty Scoring
• 30+ years of experience in assessing employee skills, training and curriculum development
• 25 years in the waste management industry, using the Tooty Customer Service Excellence Program to:
• train 1,000+ customer service reps annually
• bring company scores up from 20% to 80%
• integrate 250 offices in the U.S. and Canada: rural, urban, call centers, small offices
all departments: customer service, sales, operations, accounting, human resources
• Phone call evaluations (secret shopper and monitored): >400,000
•Established 311 standards for the City of Fort Worth 3-1-1 call center
• Ongoing evaluation and training for Lee County Florida
• Unique, client-specific coaching programs for executives, new managers, and teams

Governmental Clients Include:

• • City of Ft. Worth
  • City of Ft. Myers
  • City of San Jose
  • Lee County Florida
  • Orange County Transportation
  • Rochester Genesee Regional Transit

Articles, White Papers and Case Studies