customer service training chicago Archives - Tooty Inc https://www.tootyinc.com/category/customer-service-training-chicago/ Fri, 30 Aug 2024 12:20:46 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png customer service training chicago Archives - Tooty Inc https://www.tootyinc.com/category/customer-service-training-chicago/ 32 32 Customer Feedback-Tooty Training https://www.tootyinc.com/customer-feedback-tooty-training/ Wed, 28 Apr 2021 18:06:04 +0000 https://www.tootyinc.com/?p=1213 Tooty Training is not fluff.  We don’t offer trendy catch phrases or techniques to improve your customer service or sales teams.   We have evaluated over 250,000 conversations.  Evaluations were not completed by A.I., but highly trained individuals who have the skills to assess conversation, sales process, marketing strategy, problem solving and how customers are treated.  […]

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]]> Thankfulness https://www.tootyinc.com/thankfulness/ Tue, 08 Dec 2020 16:26:23 +0000 https://www.tootyinc.com/?p=1198 Lori Miller, President, Tooty Inc. When I reflect on each person that makes up our team here at Tooty, I am thankful on a deep level.  I know how 2020 has affected them, what they have had to overcome, and the super-human effort required to produce an excellent product every day.  Every organization has a […]

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]]> Help for stressed and stretched managers and employees https://www.tootyinc.com/help-for-stressed-and-stretched-managers-and-employees/ Wed, 25 Mar 2020 15:08:20 +0000 https://www.tootyinc.com/?p=1174 Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can […]

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]]> Inclement Weather Challenges Logistics Customer Service Standards https://www.tootyinc.com/inclement-weather-challenges-logistics-customer-service-standards/ Mon, 25 Feb 2019 17:21:28 +0000 http://www.tootyinc.com/?p=1100 The winter of 2019 has been a nightmare from coast to coast. 25 degrees below zero in Chicago and blizzards on the west coast were only a couple of Mother Nature’s cruel tricks. Customers aren’t always understanding when it comes to delays in deliveries or services such as picking up their garbage. Often-times the only […]

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]]> Customer Service for Municipal Waste Services https://www.tootyinc.com/customer-service-for-municipal-waste-services/ Tue, 04 Dec 2018 21:27:21 +0000 http://www.tootyinc.com/?p=1095 Municipal agreements can have a variety of different requirements that speak directly to the customer service a hauler will provide. Often-times the customer interaction points are not clearly defined. 1. The primary focus is on what a driver will be doing which is only one customer interaction point. 2. Your customer service department may also […]

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]]> Deal Breakers https://www.tootyinc.com/deal-breakers/ Mon, 29 Oct 2018 19:04:40 +0000 http://www.tootyinc.com/?p=1088 Today the phone will ring into your organization and if you are lucky, you will have a golden opportunity to sell your services, help a citizen or solve a problem. Having a great sales and marketing strategy or a fantastic CRM tool is one part of the equation. But, the customer’s impression of your organization […]

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]]> Voice, Attitude and Wording Shape Image https://www.tootyinc.com/voice-attitude-and-wording-shape-image/ Tue, 18 Sep 2018 15:08:00 +0000 http://www.tootyinc.com/?p=838 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith.  After the conversation is over, you turn to […]

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]]> Training Your Second-String Customer Service Team https://www.tootyinc.com/training-your-second-string-customer-service-team/ Thu, 26 Jul 2018 19:39:01 +0000 http://www.tootyinc.com/?p=828 Summer vacations leave your office short-handed.  Often-times you find you must recruit someone to help with the phones who has not been trained or who isn’t working in customer service for a reason!  Customers tend to wait on hold longer when you aren’t fully staffed, and they are likely to get incorrect information or incomplete […]

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]]> Who Is Your Customer https://www.tootyinc.com/training-session/ Fri, 05 Jan 2018 23:41:15 +0000 http://www.tootyinc.com/?p=731 During a recent training session, I asked someone who is designated as a back-up to answering the phones who her customers were.  She was confident in her response, “I don’t have customers.  I don’t have anyone from the outside call me.”  I explained that customer service isn’t a job title, but a trait a person has.  […]

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]]> Inspiration for Sales and Customer Service Teams https://www.tootyinc.com/inspiration-sales-customer-service-teams/ Mon, 06 Nov 2017 22:41:39 +0000 http://www.tootyinc.com/?p=710 Where does your inspiration come from? Let me be more specific. Where do you go for fresh ideas to motivate your team? Possibly you have had a rough month or two with weather related heartaches, price increases, technology or attendance issues. For some of you it has been all of the above! Some of you […]

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