webinar Archives - Tooty Inc https://www.tootyinc.com/tag/webinar/ Fri, 30 Aug 2024 12:23:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png webinar Archives - Tooty Inc https://www.tootyinc.com/tag/webinar/ 32 32 Inspiration for Sales and Customer Service Teams https://www.tootyinc.com/inspiration-sales-customer-service-teams/ Mon, 06 Nov 2017 22:41:39 +0000 http://www.tootyinc.com/?p=710 Where does your inspiration come from? Let me be more specific. Where do you go for fresh ideas to motivate your team? Possibly you have had a rough month or two with weather related heartaches, price increases, technology or attendance issues. For some of you it has been all of the above! Some of you […]

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]]> Customer Service Department Efficiency https://www.tootyinc.com/customer-service-department-efficiency/ Wed, 03 May 2017 19:03:02 +0000 http://www.tootyinc.com/?p=691 I recently had a manager ask me why having a customer hold for over 10 minutes deserved a zero score. She rationalized her location’s long hold times by saying she had waited on hold for 30 minutes with a vendor when she called her corporate office. Although a 10-minute hold is better than a 30-minute […]

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]]> Patience and Understanding https://www.tootyinc.com/patience-and-understanding/ Thu, 03 Nov 2016 19:46:16 +0000 http://www.tootyinc.com/?p=671 I did some volunteer work with a group of first graders and one of our lessons focused on patience. It is endearing when a 6 year old scrunches her nose and asks, “Patience? What is that?” But, I admit I am more likely to throw my hands in the air as I shout, “Patience? What […]

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]]> You Talk Too Much https://www.tootyinc.com/you-talk-too-much/ Wed, 17 Aug 2016 16:12:56 +0000 http://www.tootyinc.com/?p=652 As a company, Tooty has listened to over half a million customer conversations which includes both secret shopper calls and monitored real customer conversations. Regardless of the industry or the office location, CSRs will tell me how different and demanding their customers are in comparison to anyone else.  Some describe their customers as mean, long-winded […]

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