training millenials Archives - Tooty Inc https://www.tootyinc.com/tag/training-millenials/ Fri, 30 Aug 2024 12:21:51 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png training millenials Archives - Tooty Inc https://www.tootyinc.com/tag/training-millenials/ 32 32 Customer Feedback https://www.tootyinc.com/customer-feedback/ Fri, 25 Jun 2021 18:03:59 +0000 https://www.tootyinc.com/?p=1226 Can I share that we just LOVE the one-on-one coaching sessions we have with our customers’ representatives?!  Whether it is someone who is brand new to the company or organization, someone being trained as a back-up person to customer service, or someone who is struggling and needs extra help, we strive to uplift and encourage […]

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]]> The W.A.V.-Wording, Attitude and Voice https://www.tootyinc.com/the-w-a-v-wording-attitude-and-voice/ Thu, 28 Mar 2019 20:43:25 +0000 http://www.tootyinc.com/?p=1106 I had the opportunity to speak with 100 marketing students at a prestigious Chicago university this week. I asked them if they knew what the W.A.V. was and one student sheepishly raised his hand to share that the wave was something the crowd did at a sporting event. He gave me the perfect opening to […]

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]]> Who Is Your Customer https://www.tootyinc.com/training-session/ Fri, 05 Jan 2018 23:41:15 +0000 http://www.tootyinc.com/?p=731 During a recent training session, I asked someone who is designated as a back-up to answering the phones who her customers were.  She was confident in her response, “I don’t have customers.  I don’t have anyone from the outside call me.”  I explained that customer service isn’t a job title, but a trait a person has.  […]

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]]> Inspiration for Sales and Customer Service Teams https://www.tootyinc.com/inspiration-sales-customer-service-teams/ Mon, 06 Nov 2017 22:41:39 +0000 http://www.tootyinc.com/?p=710 Where does your inspiration come from? Let me be more specific. Where do you go for fresh ideas to motivate your team? Possibly you have had a rough month or two with weather related heartaches, price increases, technology or attendance issues. For some of you it has been all of the above! Some of you […]

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]]> Customer Service Training- Eye on the Ball https://www.tootyinc.com/customer-service-training-eye-ball/ Mon, 10 Jul 2017 14:33:49 +0000 http://www.tootyinc.com/?p=694 In 2016, the Chicago Cubs won the World Series after a 108-year drought. The drought was not only the longest in major league baseball, but according to Wikipedia it was the longest in all major North American sports. They had great players, managers and games along the way and still didn’t achieve their goal of […]

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