scripting Archives - Tooty Inc https://www.tootyinc.com/tag/scripting/ Fri, 30 Aug 2024 12:25:35 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png scripting Archives - Tooty Inc https://www.tootyinc.com/tag/scripting/ 32 32 Computer System Issues Impact Customer Service https://www.tootyinc.com/computer-failures-customer-service/ Mon, 17 Jun 2019 21:19:56 +0000 https://www.tootyinc.com/?p=1122 Recently, news channels reported that in Chicago and all over the country, computer systems at Target stores stopped working. A Sun Times reporter shared, “People reported waiting in line for more than 45 minutes before giving up altogether. During the downtime in Chicago, the lines grew… shoppers took to social media to warn others and […]

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]]> Preparing for A Price Increase to Your Customers https://www.tootyinc.com/preparing-price-increase-customers/ Wed, 25 Jan 2017 16:19:50 +0000 http://www.tootyinc.com/?p=683 There is a lot that goes into implementing a price increase to your customer base. Operations, sales, accounting and many others need to coordinate what will happen and when. Customer service needs to brace for an influx of customer calls by adding additional staffing, some of whom may be temps or support staff within the […]

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]]> Scripts, Secret Shopper and Training https://www.tootyinc.com/scripts-secret-shopper-training/ Fri, 30 Sep 2016 21:14:50 +0000 http://www.tootyinc.com/?p=667 A few years ago I had a prospective customer tell me that they did not need the services that Tooty provides because they had the best customer service he had ever witnessed. He added in that the customer service department was well-run, sales were up and their customer satisfaction scores were all above average. The […]

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]]> Automated Messages and Hold Music Can Create Angry Customers https://www.tootyinc.com/automated-messages-and-hold-music-can-create-angry-customers/ Tue, 12 Apr 2016 19:26:56 +0000 http://www.tootyinc.com/wordpress/?p=340 Having irritating hold music or an out of date or out of tune automated message for your customers is the equivalent of having a sign on your door that says Keep Out. In customer service we often talk about hold time and how long a customer is willing to hold before hanging up. But how […]

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]]> Get Rid of the Robot https://www.tootyinc.com/get-rid-of-the-robot/ Thu, 25 Feb 2016 20:30:27 +0000 http://www.tootyinc.com/wordpress/?p=336 Five year old Hunter asked me why he couldn’t burp out loud in Chick-fil-A. I tried to keep from laughing as I told him it wasn’t polite. I didn’t know if a 5 year old knew the meaning of polite and I really wanted to make sure he understood that burping out loud was not […]

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