sales training chicago Archives - Tooty Inc https://www.tootyinc.com/tag/sales-training-chicago/ Fri, 30 Aug 2024 12:25:35 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png sales training chicago Archives - Tooty Inc https://www.tootyinc.com/tag/sales-training-chicago/ 32 32 Deal Breakers https://www.tootyinc.com/deal-breakers/ Mon, 29 Oct 2018 19:04:40 +0000 http://www.tootyinc.com/?p=1088 Today the phone will ring into your organization and if you are lucky, you will have a golden opportunity to sell your services, help a citizen or solve a problem. Having a great sales and marketing strategy or a fantastic CRM tool is one part of the equation. But, the customer’s impression of your organization […]

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]]> Who Is Your Customer https://www.tootyinc.com/training-session/ Fri, 05 Jan 2018 23:41:15 +0000 http://www.tootyinc.com/?p=731 During a recent training session, I asked someone who is designated as a back-up to answering the phones who her customers were.  She was confident in her response, “I don’t have customers.  I don’t have anyone from the outside call me.”  I explained that customer service isn’t a job title, but a trait a person has.  […]

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]]> Inspiration for Sales and Customer Service Teams https://www.tootyinc.com/inspiration-sales-customer-service-teams/ Mon, 06 Nov 2017 22:41:39 +0000 http://www.tootyinc.com/?p=710 Where does your inspiration come from? Let me be more specific. Where do you go for fresh ideas to motivate your team? Possibly you have had a rough month or two with weather related heartaches, price increases, technology or attendance issues. For some of you it has been all of the above! Some of you […]

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]]> Customer Service Training- Eye on the Ball https://www.tootyinc.com/customer-service-training-eye-ball/ Mon, 10 Jul 2017 14:33:49 +0000 http://www.tootyinc.com/?p=694 In 2016, the Chicago Cubs won the World Series after a 108-year drought. The drought was not only the longest in major league baseball, but according to Wikipedia it was the longest in all major North American sports. They had great players, managers and games along the way and still didn’t achieve their goal of […]

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]]> Training Tip to Combat Defensiveness https://www.tootyinc.com/training-tip-combat-defensiveness/ Fri, 10 Mar 2017 18:20:51 +0000 http://www.tootyinc.com/?p=687 What can you do with someone who is defensive and doesn’t receive feedback well? Being defensive isn’t unusual. It is a very human and common reaction to criticism. My sister and I joke about the fact we weren’t raised to receive criticism as something that is helpful. It can be a slow process to change […]

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]]> Preparing for A Price Increase to Your Customers https://www.tootyinc.com/preparing-price-increase-customers/ Wed, 25 Jan 2017 16:19:50 +0000 http://www.tootyinc.com/?p=683 There is a lot that goes into implementing a price increase to your customer base. Operations, sales, accounting and many others need to coordinate what will happen and when. Customer service needs to brace for an influx of customer calls by adding additional staffing, some of whom may be temps or support staff within the […]

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]]> Patience and Understanding https://www.tootyinc.com/patience-and-understanding/ Thu, 03 Nov 2016 19:46:16 +0000 http://www.tootyinc.com/?p=671 I did some volunteer work with a group of first graders and one of our lessons focused on patience. It is endearing when a 6 year old scrunches her nose and asks, “Patience? What is that?” But, I admit I am more likely to throw my hands in the air as I shout, “Patience? What […]

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]]> Scripts, Secret Shopper and Training https://www.tootyinc.com/scripts-secret-shopper-training/ Fri, 30 Sep 2016 21:14:50 +0000 http://www.tootyinc.com/?p=667 A few years ago I had a prospective customer tell me that they did not need the services that Tooty provides because they had the best customer service he had ever witnessed. He added in that the customer service department was well-run, sales were up and their customer satisfaction scores were all above average. The […]

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]]> Automated Messages and Hold Music Can Create Angry Customers https://www.tootyinc.com/automated-messages-and-hold-music-can-create-angry-customers/ Tue, 12 Apr 2016 19:26:56 +0000 http://www.tootyinc.com/wordpress/?p=340 Having irritating hold music or an out of date or out of tune automated message for your customers is the equivalent of having a sign on your door that says Keep Out. In customer service we often talk about hold time and how long a customer is willing to hold before hanging up. But how […]

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]]> Get Rid of the Robot https://www.tootyinc.com/get-rid-of-the-robot/ Thu, 25 Feb 2016 20:30:27 +0000 http://www.tootyinc.com/wordpress/?p=336 Five year old Hunter asked me why he couldn’t burp out loud in Chick-fil-A. I tried to keep from laughing as I told him it wasn’t polite. I didn’t know if a 5 year old knew the meaning of polite and I really wanted to make sure he understood that burping out loud was not […]

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