customer service training Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service-training/ Wed, 01 Apr 2026 15:44:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png customer service training Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service-training/ 32 32 You’re Never Too Young to Role-Play: Why Gen Z Actually Benefits When It’s Done Right https://www.tootyinc.com/youre-never-too-young-to-role-play-why-gen-z-actually-benefits-when-its-done-right/ Wed, 01 Apr 2026 15:44:47 +0000 https://www.tootyinc.com/?p=1417 Is role-playing too cringy for Gen Z? Many say yes — especially traditional “perform in front of the group” style. But after decades of facilitating sessions, I believe the real issue isn’t role-playing itself. It’s how it’s done. Early in my career, I created a public workshop on non-verbal communication. A seasoned professional told me […]

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]]> Unlocking Promise, Potential, and Purpose Through Effective and Personalized Coaching https://www.tootyinc.com/unlocking-promise-potential-and-purpose-through-effective-and-personalized-coaching/ Tue, 10 Feb 2026 18:34:29 +0000 https://www.tootyinc.com/?p=1412 Great leaders don’t just want better performance — they want to help their people unlock something deeper: their inherent promise (the spark of talent), potential (untapped capacity), and purpose (meaningful direction that improves lives). The most effective way to do this? A powerful combination of training and personalized coaching. But too many organizations treat them […]

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]]> Skills Base Program Improves Your Team and Customer Care https://www.tootyinc.com/skills-base-program-improves-your-team-and-customer-care/ Tue, 20 May 2025 17:41:35 +0000 https://www.tootyinc.com/?p=1385 Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information and […]

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]]> Tooty Inc. Offers Skills Based Program to Improve Customer Care https://www.tootyinc.com/tooty-inc-offers-skills-based-program-to-improve-customer-care/ Mon, 30 Sep 2024 16:10:27 +0000 https://www.tootyinc.com/?p=1365 Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information […]

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]]> https://www.tootyinc.com/1269-2/ Wed, 10 May 2023 12:52:57 +0000 https://www.tootyinc.com/?p=1269 What’s the Difference Between Training and Coaching? Most employees receive some type of training to perform their job duties, but a large number of employees never experience coaching.  What is the difference between training and coaching? Training is process and procedure driven.  Training is specific to the job function; it is about how to do […]

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]]> Making Waves in Customer Service https://www.tootyinc.com/making-waves-in-customer-service/ Fri, 29 Oct 2021 19:32:42 +0000 https://www.tootyinc.com/?p=1241 It is such an honor for us here at Tooty to interact with and listen to so many amazing customer service representatives each month.  Whether we are making old fashioned secret shopper calls or evaluating recorded customer calls for our clients, we find some amazing experts who also love interacting with their customers. Those who […]

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]]> Customer Feedback https://www.tootyinc.com/customer-feedback/ Fri, 25 Jun 2021 18:03:59 +0000 https://www.tootyinc.com/?p=1226 Can I share that we just LOVE the one-on-one coaching sessions we have with our customers’ representatives?!  Whether it is someone who is brand new to the company or organization, someone being trained as a back-up person to customer service, or someone who is struggling and needs extra help, we strive to uplift and encourage […]

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]]> Develop Your Inner Detective https://www.tootyinc.com/develop-your-inner-detective/ Fri, 28 May 2021 18:28:08 +0000 https://www.tootyinc.com/?p=1223 Customer service is often measured by the niceness factor of the person talking with the customer. However, how good we are at solving problems really has more weight.  A good detective listens and writes down verbal clues, makes note of the subject’s demeanor and directs the conversation. The first 15 seconds of a call is […]

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]]> Attitude and Voice https://www.tootyinc.com/attitude-and-voice/ Mon, 28 Sep 2020 13:54:40 +0000 https://www.tootyinc.com/?p=1191 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  How many words do you need to speak before your customer decides that you will be happy to help, interested or that you don’t care?  The way […]

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]]> Deal Breakers https://www.tootyinc.com/deal-breakers/ Mon, 29 Oct 2018 19:04:40 +0000 http://www.tootyinc.com/?p=1088 Today the phone will ring into your organization and if you are lucky, you will have a golden opportunity to sell your services, help a citizen or solve a problem. Having a great sales and marketing strategy or a fantastic CRM tool is one part of the equation. But, the customer’s impression of your organization […]

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