customer service speaker Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service-speaker/ Wed, 01 Apr 2026 15:44:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png customer service speaker Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service-speaker/ 32 32 You’re Never Too Young to Role-Play: Why Gen Z Actually Benefits When It’s Done Right https://www.tootyinc.com/youre-never-too-young-to-role-play-why-gen-z-actually-benefits-when-its-done-right/ Wed, 01 Apr 2026 15:44:47 +0000 https://www.tootyinc.com/?p=1417 Is role-playing too cringy for Gen Z? Many say yes — especially traditional “perform in front of the group” style. But after decades of facilitating sessions, I believe the real issue isn’t role-playing itself. It’s how it’s done. Early in my career, I created a public workshop on non-verbal communication. A seasoned professional told me […]

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]]> Unlocking Promise, Potential, and Purpose Through Effective and Personalized Coaching https://www.tootyinc.com/unlocking-promise-potential-and-purpose-through-effective-and-personalized-coaching/ Tue, 10 Feb 2026 18:34:29 +0000 https://www.tootyinc.com/?p=1412 Great leaders don’t just want better performance — they want to help their people unlock something deeper: their inherent promise (the spark of talent), potential (untapped capacity), and purpose (meaningful direction that improves lives). The most effective way to do this? A powerful combination of training and personalized coaching. But too many organizations treat them […]

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]]> Technology Can’t Replace the Human Touch https://www.tootyinc.com/technology-cant-replace-the-human-touch/ Thu, 08 Jan 2026 19:49:27 +0000 https://www.tootyinc.com/?p=1405 Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?Customer service is being dehumanized- and it’s frustrating customers and burning out teams.Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.But technology can’t replace the human touch. Empathy, […]

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]]> Help for stressed and stretched managers and employees https://www.tootyinc.com/help-for-stressed-and-stretched-managers-and-employees/ Wed, 25 Mar 2020 15:08:20 +0000 https://www.tootyinc.com/?p=1174 Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can […]

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]]> Skills Based Program to Improve Customer Care https://www.tootyinc.com/skills-based-program-to-improve-customer-care/ Tue, 25 Feb 2020 17:38:21 +0000 https://www.tootyinc.com/?p=1171 Tooty Inc. provides solutions to reduce costly mistakes, improve customer care, and establish higher service standards.Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions […]

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]]> Computer System Issues Impact Customer Service https://www.tootyinc.com/computer-failures-customer-service/ Mon, 17 Jun 2019 21:19:56 +0000 https://www.tootyinc.com/?p=1122 Recently, news channels reported that in Chicago and all over the country, computer systems at Target stores stopped working. A Sun Times reporter shared, “People reported waiting in line for more than 45 minutes before giving up altogether. During the downtime in Chicago, the lines grew… shoppers took to social media to warn others and […]

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]]> Deal Breakers https://www.tootyinc.com/deal-breakers/ Mon, 29 Oct 2018 19:04:40 +0000 http://www.tootyinc.com/?p=1088 Today the phone will ring into your organization and if you are lucky, you will have a golden opportunity to sell your services, help a citizen or solve a problem. Having a great sales and marketing strategy or a fantastic CRM tool is one part of the equation. But, the customer’s impression of your organization […]

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]]> Voice, Attitude and Wording Shape Image https://www.tootyinc.com/voice-attitude-and-wording-shape-image/ Tue, 18 Sep 2018 15:08:00 +0000 http://www.tootyinc.com/?p=838 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith.  After the conversation is over, you turn to […]

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]]> Training Your Second-String Customer Service Team https://www.tootyinc.com/training-your-second-string-customer-service-team/ Thu, 26 Jul 2018 19:39:01 +0000 http://www.tootyinc.com/?p=828 Summer vacations leave your office short-handed.  Often-times you find you must recruit someone to help with the phones who has not been trained or who isn’t working in customer service for a reason!  Customers tend to wait on hold longer when you aren’t fully staffed, and they are likely to get incorrect information or incomplete […]

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]]> Action Versus Intention https://www.tootyinc.com/action-versus-intention/ Mon, 07 May 2018 16:07:35 +0000 http://www.tootyinc.com/?p=804 In customer service our attention tends to go towards putting out fires.  Goals for improving or changing a process are put on the back burner for so long that we forget we ever had goals.  It’s exciting and motivating to be able to share with you how others have been able to improve and innovate […]

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