automated hold message Archives - Tooty Inc https://www.tootyinc.com/tag/automated-hold-message/ Fri, 30 Aug 2024 12:24:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png automated hold message Archives - Tooty Inc https://www.tootyinc.com/tag/automated-hold-message/ 32 32 Customer Service Department Efficiency https://www.tootyinc.com/customer-service-department-efficiency/ Wed, 03 May 2017 19:03:02 +0000 http://www.tootyinc.com/?p=691 I recently had a manager ask me why having a customer hold for over 10 minutes deserved a zero score. She rationalized her location’s long hold times by saying she had waited on hold for 30 minutes with a vendor when she called her corporate office. Although a 10-minute hold is better than a 30-minute […]

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]]> Automated Messages and Hold Music Can Create Angry Customers https://www.tootyinc.com/automated-messages-and-hold-music-can-create-angry-customers/ Tue, 12 Apr 2016 19:26:56 +0000 http://www.tootyinc.com/wordpress/?p=340 Having irritating hold music or an out of date or out of tune automated message for your customers is the equivalent of having a sign on your door that says Keep Out. In customer service we often talk about hold time and how long a customer is willing to hold before hanging up. But how […]

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