attitude Archives - Tooty Inc https://www.tootyinc.com/tag/attitude/ Fri, 30 Aug 2024 12:21:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png attitude Archives - Tooty Inc https://www.tootyinc.com/tag/attitude/ 32 32 Thankfulness https://www.tootyinc.com/thankfulness/ Tue, 08 Dec 2020 16:26:23 +0000 https://www.tootyinc.com/?p=1198 Lori Miller, President, Tooty Inc. When I reflect on each person that makes up our team here at Tooty, I am thankful on a deep level.  I know how 2020 has affected them, what they have had to overcome, and the super-human effort required to produce an excellent product every day.  Every organization has a […]

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]]> The W.A.V.-Wording, Attitude and Voice https://www.tootyinc.com/the-w-a-v-wording-attitude-and-voice/ Thu, 28 Mar 2019 20:43:25 +0000 http://www.tootyinc.com/?p=1106 I had the opportunity to speak with 100 marketing students at a prestigious Chicago university this week. I asked them if they knew what the W.A.V. was and one student sheepishly raised his hand to share that the wave was something the crowd did at a sporting event. He gave me the perfect opening to […]

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]]> Inclement Weather Challenges Logistics Customer Service Standards https://www.tootyinc.com/inclement-weather-challenges-logistics-customer-service-standards/ Mon, 25 Feb 2019 17:21:28 +0000 http://www.tootyinc.com/?p=1100 The winter of 2019 has been a nightmare from coast to coast. 25 degrees below zero in Chicago and blizzards on the west coast were only a couple of Mother Nature’s cruel tricks. Customers aren’t always understanding when it comes to delays in deliveries or services such as picking up their garbage. Often-times the only […]

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]]> Do Unhappy Customers Scare You? https://www.tootyinc.com/unhappy-customers-scare/ Wed, 23 Aug 2017 17:04:21 +0000 http://www.tootyinc.com/?p=702 What is more intimidating than an angry customer complaining about service? An angry business customer complaining about service! Customer service and sales representatives have confessed that they are nervous when they hear a harsh tone of voice or have a business manager complain that he has called multiple times for the same thing. Costly short-cuts […]

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]]> Training Tip to Combat Defensiveness https://www.tootyinc.com/training-tip-combat-defensiveness/ Fri, 10 Mar 2017 18:20:51 +0000 http://www.tootyinc.com/?p=687 What can you do with someone who is defensive and doesn’t receive feedback well? Being defensive isn’t unusual. It is a very human and common reaction to criticism. My sister and I joke about the fact we weren’t raised to receive criticism as something that is helpful. It can be a slow process to change […]

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