secret shopper chicago Archives - Tooty Inc https://www.tootyinc.com/category/secret-shopper-chicago/ Fri, 30 Aug 2024 12:21:51 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png secret shopper chicago Archives - Tooty Inc https://www.tootyinc.com/category/secret-shopper-chicago/ 32 32 Customer Feedback-Tooty Training https://www.tootyinc.com/customer-feedback-tooty-training/ Wed, 28 Apr 2021 18:06:04 +0000 https://www.tootyinc.com/?p=1213 Tooty Training is not fluff.  We don’t offer trendy catch phrases or techniques to improve your customer service or sales teams.   We have evaluated over 250,000 conversations.  Evaluations were not completed by A.I., but highly trained individuals who have the skills to assess conversation, sales process, marketing strategy, problem solving and how customers are treated.  […]

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]]> Customer Service for Municipal Waste Services https://www.tootyinc.com/customer-service-for-municipal-waste-services/ Tue, 04 Dec 2018 21:27:21 +0000 http://www.tootyinc.com/?p=1095 Municipal agreements can have a variety of different requirements that speak directly to the customer service a hauler will provide. Often-times the customer interaction points are not clearly defined. 1. The primary focus is on what a driver will be doing which is only one customer interaction point. 2. Your customer service department may also […]

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]]> Deal Breakers https://www.tootyinc.com/deal-breakers/ Mon, 29 Oct 2018 19:04:40 +0000 http://www.tootyinc.com/?p=1088 Today the phone will ring into your organization and if you are lucky, you will have a golden opportunity to sell your services, help a citizen or solve a problem. Having a great sales and marketing strategy or a fantastic CRM tool is one part of the equation. But, the customer’s impression of your organization […]

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]]> Voice, Attitude and Wording Shape Image https://www.tootyinc.com/voice-attitude-and-wording-shape-image/ Tue, 18 Sep 2018 15:08:00 +0000 http://www.tootyinc.com/?p=838 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith.  After the conversation is over, you turn to […]

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]]> Action Versus Intention https://www.tootyinc.com/action-versus-intention/ Mon, 07 May 2018 16:07:35 +0000 http://www.tootyinc.com/?p=804 In customer service our attention tends to go towards putting out fires.  Goals for improving or changing a process are put on the back burner for so long that we forget we ever had goals.  It’s exciting and motivating to be able to share with you how others have been able to improve and innovate […]

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]]> Who Is Your Customer https://www.tootyinc.com/training-session/ Fri, 05 Jan 2018 23:41:15 +0000 http://www.tootyinc.com/?p=731 During a recent training session, I asked someone who is designated as a back-up to answering the phones who her customers were.  She was confident in her response, “I don’t have customers.  I don’t have anyone from the outside call me.”  I explained that customer service isn’t a job title, but a trait a person has.  […]

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]]> Do Unhappy Customers Scare You? https://www.tootyinc.com/unhappy-customers-scare/ Wed, 23 Aug 2017 17:04:21 +0000 http://www.tootyinc.com/?p=702 What is more intimidating than an angry customer complaining about service? An angry business customer complaining about service! Customer service and sales representatives have confessed that they are nervous when they hear a harsh tone of voice or have a business manager complain that he has called multiple times for the same thing. Costly short-cuts […]

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]]> Customer Service Training- Eye on the Ball https://www.tootyinc.com/customer-service-training-eye-ball/ Mon, 10 Jul 2017 14:33:49 +0000 http://www.tootyinc.com/?p=694 In 2016, the Chicago Cubs won the World Series after a 108-year drought. The drought was not only the longest in major league baseball, but according to Wikipedia it was the longest in all major North American sports. They had great players, managers and games along the way and still didn’t achieve their goal of […]

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]]> Customer Service Department Efficiency https://www.tootyinc.com/customer-service-department-efficiency/ Wed, 03 May 2017 19:03:02 +0000 http://www.tootyinc.com/?p=691 I recently had a manager ask me why having a customer hold for over 10 minutes deserved a zero score. She rationalized her location’s long hold times by saying she had waited on hold for 30 minutes with a vendor when she called her corporate office. Although a 10-minute hold is better than a 30-minute […]

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]]> Preparing for A Price Increase to Your Customers https://www.tootyinc.com/preparing-price-increase-customers/ Wed, 25 Jan 2017 16:19:50 +0000 http://www.tootyinc.com/?p=683 There is a lot that goes into implementing a price increase to your customer base. Operations, sales, accounting and many others need to coordinate what will happen and when. Customer service needs to brace for an influx of customer calls by adding additional staffing, some of whom may be temps or support staff within the […]

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