scripting Archives - Tooty Inc https://www.tootyinc.com/category/scripting/ Fri, 30 Aug 2024 12:19:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png scripting Archives - Tooty Inc https://www.tootyinc.com/category/scripting/ 32 32 Training and Coaching Difficult People https://www.tootyinc.com/training-and-coaching-difficult-people/ Fri, 04 Nov 2022 19:49:19 +0000 https://www.tootyinc.com/?p=1259  Lori Miller- President of Tooty Inc. When it comes to training and coaching difficult people, I find the same personalities, the same defenses, push back and questions.   Managers and supervisors have similar frustrations as they try to balance providing personal attention to one person while maintaining standards for a team or department. A key goal […]

The post <strong>Training and Coaching Difficult People </strong><strong></strong> appeared first on Tooty Inc.

]]> Making Waves in Customer Service https://www.tootyinc.com/making-waves-in-customer-service/ Fri, 29 Oct 2021 19:32:42 +0000 https://www.tootyinc.com/?p=1241 It is such an honor for us here at Tooty to interact with and listen to so many amazing customer service representatives each month.  Whether we are making old fashioned secret shopper calls or evaluating recorded customer calls for our clients, we find some amazing experts who also love interacting with their customers. Those who […]

The post Making Waves in Customer Service appeared first on Tooty Inc.

]]> Develop Your Inner Detective https://www.tootyinc.com/develop-your-inner-detective/ Fri, 28 May 2021 18:28:08 +0000 https://www.tootyinc.com/?p=1223 Customer service is often measured by the niceness factor of the person talking with the customer. However, how good we are at solving problems really has more weight.  A good detective listens and writes down verbal clues, makes note of the subject’s demeanor and directs the conversation. The first 15 seconds of a call is […]

The post Develop Your Inner Detective appeared first on Tooty Inc.

]]> The W.A.V.-Wording, Attitude and Voice https://www.tootyinc.com/the-w-a-v-wording-attitude-and-voice/ Thu, 28 Mar 2019 20:43:25 +0000 http://www.tootyinc.com/?p=1106 I had the opportunity to speak with 100 marketing students at a prestigious Chicago university this week. I asked them if they knew what the W.A.V. was and one student sheepishly raised his hand to share that the wave was something the crowd did at a sporting event. He gave me the perfect opening to […]

The post The W.A.V.-Wording, Attitude and Voice appeared first on Tooty Inc.

]]> Inclement Weather Challenges Logistics Customer Service Standards https://www.tootyinc.com/inclement-weather-challenges-logistics-customer-service-standards/ Mon, 25 Feb 2019 17:21:28 +0000 http://www.tootyinc.com/?p=1100 The winter of 2019 has been a nightmare from coast to coast. 25 degrees below zero in Chicago and blizzards on the west coast were only a couple of Mother Nature’s cruel tricks. Customers aren’t always understanding when it comes to delays in deliveries or services such as picking up their garbage. Often-times the only […]

The post Inclement Weather Challenges Logistics Customer Service Standards appeared first on Tooty Inc.

]]> I Hate Scripts https://www.tootyinc.com/i-hate-scripts/ Thu, 21 Jun 2018 16:01:14 +0000 http://www.tootyinc.com/?p=824 You and I have heard the declaration “I hate scripts!” more than once.  We aren’t going to dwell on why you or someone you work with might get angry at the mention of a script.  I want to point out what you and your team are missing when these great tools are left to gather […]

The post I Hate Scripts appeared first on Tooty Inc.

]]> Action Versus Intention https://www.tootyinc.com/action-versus-intention/ Mon, 07 May 2018 16:07:35 +0000 http://www.tootyinc.com/?p=804 In customer service our attention tends to go towards putting out fires.  Goals for improving or changing a process are put on the back burner for so long that we forget we ever had goals.  It’s exciting and motivating to be able to share with you how others have been able to improve and innovate […]

The post Action Versus Intention appeared first on Tooty Inc.

]]> Training Tip to Combat Defensiveness https://www.tootyinc.com/training-tip-combat-defensiveness/ Fri, 10 Mar 2017 18:20:51 +0000 http://www.tootyinc.com/?p=687 What can you do with someone who is defensive and doesn’t receive feedback well? Being defensive isn’t unusual. It is a very human and common reaction to criticism. My sister and I joke about the fact we weren’t raised to receive criticism as something that is helpful. It can be a slow process to change […]

The post Training Tip to Combat Defensiveness appeared first on Tooty Inc.

]]> Preparing for A Price Increase to Your Customers https://www.tootyinc.com/preparing-price-increase-customers/ Wed, 25 Jan 2017 16:19:50 +0000 http://www.tootyinc.com/?p=683 There is a lot that goes into implementing a price increase to your customer base. Operations, sales, accounting and many others need to coordinate what will happen and when. Customer service needs to brace for an influx of customer calls by adding additional staffing, some of whom may be temps or support staff within the […]

The post Preparing for A Price Increase to Your Customers appeared first on Tooty Inc.

]]> Scripts, Secret Shopper and Training https://www.tootyinc.com/scripts-secret-shopper-training/ Fri, 30 Sep 2016 21:14:50 +0000 http://www.tootyinc.com/?p=667 A few years ago I had a prospective customer tell me that they did not need the services that Tooty provides because they had the best customer service he had ever witnessed. He added in that the customer service department was well-run, sales were up and their customer satisfaction scores were all above average. The […]

The post Scripts, Secret Shopper and Training appeared first on Tooty Inc.

]]>