sales manager Archives - Tooty Inc https://www.tootyinc.com/category/sales-manager/ Wed, 01 Apr 2026 15:44:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png sales manager Archives - Tooty Inc https://www.tootyinc.com/category/sales-manager/ 32 32 You’re Never Too Young to Role-Play: Why Gen Z Actually Benefits When It’s Done Right https://www.tootyinc.com/youre-never-too-young-to-role-play-why-gen-z-actually-benefits-when-its-done-right/ Wed, 01 Apr 2026 15:44:47 +0000 https://www.tootyinc.com/?p=1417 Is role-playing too cringy for Gen Z? Many say yes — especially traditional “perform in front of the group” style. But after decades of facilitating sessions, I believe the real issue isn’t role-playing itself. It’s how it’s done. Early in my career, I created a public workshop on non-verbal communication. A seasoned professional told me […]

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]]> In 2026, the smartest strategy isn’t more tech—it’s better conversations. https://www.tootyinc.com/in-2026-the-smartest-strategy-isnt-more-tech-its-better-conversations/ Wed, 21 Jan 2026 18:09:53 +0000 https://www.tootyinc.com/?p=1408 We’ve all seen it: brilliant teams stalled by miscommunication, customer complaints spiking from tone-deaf responses, or internal friction turning small issues into big drama. The root cause? Most often not lack of knowledge… but how we deliver it. That’s why Tooty Inc. created WAVE — a focused, hands-on- training that equips your people to master […]

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]]> Skills Base Program Improves Your Team and Customer Care https://www.tootyinc.com/skills-base-program-improves-your-team-and-customer-care/ Tue, 20 May 2025 17:41:35 +0000 https://www.tootyinc.com/?p=1385 Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information and […]

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]]> Your Customers Detest 3 Things https://www.tootyinc.com/your-customers-detest-3-things/ Tue, 19 Dec 2023 17:47:43 +0000 https://www.tootyinc.com/?p=1272 People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.   Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency.  Here at Tooty Inc., we listen to and evaluate thousands of […]

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]]> Develop Your Inner Detective https://www.tootyinc.com/develop-your-inner-detective/ Fri, 28 May 2021 18:28:08 +0000 https://www.tootyinc.com/?p=1223 Customer service is often measured by the niceness factor of the person talking with the customer. However, how good we are at solving problems really has more weight.  A good detective listens and writes down verbal clues, makes note of the subject’s demeanor and directs the conversation. The first 15 seconds of a call is […]

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]]> Customer Feedback-Tooty Training https://www.tootyinc.com/customer-feedback-tooty-training/ Wed, 28 Apr 2021 18:06:04 +0000 https://www.tootyinc.com/?p=1213 Tooty Training is not fluff.  We don’t offer trendy catch phrases or techniques to improve your customer service or sales teams.   We have evaluated over 250,000 conversations.  Evaluations were not completed by A.I., but highly trained individuals who have the skills to assess conversation, sales process, marketing strategy, problem solving and how customers are treated.  […]

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]]> Thankfulness https://www.tootyinc.com/thankfulness/ Tue, 08 Dec 2020 16:26:23 +0000 https://www.tootyinc.com/?p=1198 Lori Miller, President, Tooty Inc. When I reflect on each person that makes up our team here at Tooty, I am thankful on a deep level.  I know how 2020 has affected them, what they have had to overcome, and the super-human effort required to produce an excellent product every day.  Every organization has a […]

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]]> The W.A.V.-Wording, Attitude and Voice https://www.tootyinc.com/the-w-a-v-wording-attitude-and-voice/ Thu, 28 Mar 2019 20:43:25 +0000 http://www.tootyinc.com/?p=1106 I had the opportunity to speak with 100 marketing students at a prestigious Chicago university this week. I asked them if they knew what the W.A.V. was and one student sheepishly raised his hand to share that the wave was something the crowd did at a sporting event. He gave me the perfect opening to […]

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]]> Voice, Attitude and Wording Shape Image https://www.tootyinc.com/voice-attitude-and-wording-shape-image/ Tue, 18 Sep 2018 15:08:00 +0000 http://www.tootyinc.com/?p=838 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith.  After the conversation is over, you turn to […]

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]]> Action Versus Intention https://www.tootyinc.com/action-versus-intention/ Mon, 07 May 2018 16:07:35 +0000 http://www.tootyinc.com/?p=804 In customer service our attention tends to go towards putting out fires.  Goals for improving or changing a process are put on the back burner for so long that we forget we ever had goals.  It’s exciting and motivating to be able to share with you how others have been able to improve and innovate […]

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