environmental services Archives - Tooty Inc https://www.tootyinc.com/category/environmental-services/ Thu, 02 Oct 2025 20:39:06 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png environmental services Archives - Tooty Inc https://www.tootyinc.com/category/environmental-services/ 32 32 Customer Feedback https://www.tootyinc.com/customer-feedback-2/ Thu, 02 Oct 2025 20:39:06 +0000 https://www.tootyinc.com/?p=1390  October 1, 2025 Thank you so much, Lori, again. I can speak for both Omar and I when I say that it was an absolute pleasure to work with you and we are both glad to have had you on our team for the duration of this program. Your team got up to speed so […]

The post Customer Feedback appeared first on Tooty Inc.

]]> 2025 Weather Issues Challenge Customer Service https://www.tootyinc.com/2025-weather-issues-challenge-customer-service/ Tue, 31 Dec 2024 17:31:03 +0000 https://www.tootyinc.com/?p=1368 They are predicting a major storm as 2025 starts and even though environmental services organizations have been through storms before, customers aren’t very understanding when it comes to delays in picking up their garbage.  Often-times the only tool the customer service teams have at their disposal is to wait for updates on routes from the […]

The post 2025 Weather Issues Challenge Customer Service appeared first on Tooty Inc.

]]> Training and Coaching Difficult People https://www.tootyinc.com/training-and-coaching-difficult-people/ Fri, 04 Nov 2022 19:49:19 +0000 https://www.tootyinc.com/?p=1259  Lori Miller- President of Tooty Inc. When it comes to training and coaching difficult people, I find the same personalities, the same defenses, push back and questions.   Managers and supervisors have similar frustrations as they try to balance providing personal attention to one person while maintaining standards for a team or department. A key goal […]

The post <strong>Training and Coaching Difficult People </strong><strong></strong> appeared first on Tooty Inc.

]]> Develop Your Inner Detective https://www.tootyinc.com/develop-your-inner-detective/ Fri, 28 May 2021 18:28:08 +0000 https://www.tootyinc.com/?p=1223 Customer service is often measured by the niceness factor of the person talking with the customer. However, how good we are at solving problems really has more weight.  A good detective listens and writes down verbal clues, makes note of the subject’s demeanor and directs the conversation. The first 15 seconds of a call is […]

The post Develop Your Inner Detective appeared first on Tooty Inc.

]]> Help for stressed and stretched managers and employees https://www.tootyinc.com/help-for-stressed-and-stretched-managers-and-employees/ Wed, 25 Mar 2020 15:08:20 +0000 https://www.tootyinc.com/?p=1174 Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can […]

The post Help for stressed and stretched managers and employees appeared first on Tooty Inc.

]]> Action Versus Intention https://www.tootyinc.com/action-versus-intention/ Mon, 07 May 2018 16:07:35 +0000 http://www.tootyinc.com/?p=804 In customer service our attention tends to go towards putting out fires.  Goals for improving or changing a process are put on the back burner for so long that we forget we ever had goals.  It’s exciting and motivating to be able to share with you how others have been able to improve and innovate […]

The post Action Versus Intention appeared first on Tooty Inc.

]]> Preparing for A Price Increase to Your Customers https://www.tootyinc.com/preparing-price-increase-customers/ Wed, 25 Jan 2017 16:19:50 +0000 http://www.tootyinc.com/?p=683 There is a lot that goes into implementing a price increase to your customer base. Operations, sales, accounting and many others need to coordinate what will happen and when. Customer service needs to brace for an influx of customer calls by adding additional staffing, some of whom may be temps or support staff within the […]

The post Preparing for A Price Increase to Your Customers appeared first on Tooty Inc.

]]> Scripts, Secret Shopper and Training https://www.tootyinc.com/scripts-secret-shopper-training/ Fri, 30 Sep 2016 21:14:50 +0000 http://www.tootyinc.com/?p=667 A few years ago I had a prospective customer tell me that they did not need the services that Tooty provides because they had the best customer service he had ever witnessed. He added in that the customer service department was well-run, sales were up and their customer satisfaction scores were all above average. The […]

The post Scripts, Secret Shopper and Training appeared first on Tooty Inc.

]]> Automated Messages and Hold Music Can Create Angry Customers https://www.tootyinc.com/automated-messages-and-hold-music-can-create-angry-customers/ Tue, 12 Apr 2016 19:26:56 +0000 http://www.tootyinc.com/wordpress/?p=340 Having irritating hold music or an out of date or out of tune automated message for your customers is the equivalent of having a sign on your door that says Keep Out. In customer service we often talk about hold time and how long a customer is willing to hold before hanging up. But how […]

The post Automated Messages and Hold Music Can Create Angry Customers appeared first on Tooty Inc.

]]> Get Rid of the Robot https://www.tootyinc.com/get-rid-of-the-robot/ Thu, 25 Feb 2016 20:30:27 +0000 http://www.tootyinc.com/wordpress/?p=336 Five year old Hunter asked me why he couldn’t burp out loud in Chick-fil-A. I tried to keep from laughing as I told him it wasn’t polite. I didn’t know if a 5 year old knew the meaning of polite and I really wanted to make sure he understood that burping out loud was not […]

The post Get Rid of the Robot appeared first on Tooty Inc.

]]>