customer service manager Archives - Tooty Inc https://www.tootyinc.com/category/customer-service-manager/ Wed, 21 Jan 2026 18:09:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png customer service manager Archives - Tooty Inc https://www.tootyinc.com/category/customer-service-manager/ 32 32 In 2026, the smartest strategy isn’t more tech—it’s better conversations. https://www.tootyinc.com/in-2026-the-smartest-strategy-isnt-more-tech-its-better-conversations/ Wed, 21 Jan 2026 18:09:53 +0000 https://www.tootyinc.com/?p=1408 We’ve all seen it: brilliant teams stalled by miscommunication, customer complaints spiking from tone-deaf responses, or internal friction turning small issues into big drama. The root cause? Most often not lack of knowledge… but how we deliver it. That’s why Tooty Inc. created WAVE — a focused, hands-on- training that equips your people to master […]

The post In 2026, the smartest strategy isn’t more tech—it’s better conversations. appeared first on Tooty Inc.

]]> Skills Base Program Improves Your Team and Customer Care https://www.tootyinc.com/skills-base-program-improves-your-team-and-customer-care/ Tue, 20 May 2025 17:41:35 +0000 https://www.tootyinc.com/?p=1385 Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information and […]

The post Skills Base Program Improves Your Team and Customer Care appeared first on Tooty Inc.

]]> Tooty Inc. Offers Skills Based Program to Improve Customer Care https://www.tootyinc.com/tooty-inc-offers-skills-based-program-to-improve-customer-care/ Mon, 30 Sep 2024 16:10:27 +0000 https://www.tootyinc.com/?p=1365 Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information […]

The post Tooty Inc. Offers Skills Based Program to Improve Customer Care appeared first on Tooty Inc.

]]> Training and Coaching Difficult People https://www.tootyinc.com/training-and-coaching-difficult-people/ Fri, 04 Nov 2022 19:49:19 +0000 https://www.tootyinc.com/?p=1259  Lori Miller- President of Tooty Inc. When it comes to training and coaching difficult people, I find the same personalities, the same defenses, push back and questions.   Managers and supervisors have similar frustrations as they try to balance providing personal attention to one person while maintaining standards for a team or department. A key goal […]

The post <strong>Training and Coaching Difficult People </strong><strong></strong> appeared first on Tooty Inc.

]]> Making Waves in Customer Service https://www.tootyinc.com/making-waves-in-customer-service/ Fri, 29 Oct 2021 19:32:42 +0000 https://www.tootyinc.com/?p=1241 It is such an honor for us here at Tooty to interact with and listen to so many amazing customer service representatives each month.  Whether we are making old fashioned secret shopper calls or evaluating recorded customer calls for our clients, we find some amazing experts who also love interacting with their customers. Those who […]

The post Making Waves in Customer Service appeared first on Tooty Inc.

]]> Develop Your Inner Detective https://www.tootyinc.com/develop-your-inner-detective/ Fri, 28 May 2021 18:28:08 +0000 https://www.tootyinc.com/?p=1223 Customer service is often measured by the niceness factor of the person talking with the customer. However, how good we are at solving problems really has more weight.  A good detective listens and writes down verbal clues, makes note of the subject’s demeanor and directs the conversation. The first 15 seconds of a call is […]

The post Develop Your Inner Detective appeared first on Tooty Inc.

]]> Customer Feedback-Tooty Training https://www.tootyinc.com/customer-feedback-tooty-training/ Wed, 28 Apr 2021 18:06:04 +0000 https://www.tootyinc.com/?p=1213 Tooty Training is not fluff.  We don’t offer trendy catch phrases or techniques to improve your customer service or sales teams.   We have evaluated over 250,000 conversations.  Evaluations were not completed by A.I., but highly trained individuals who have the skills to assess conversation, sales process, marketing strategy, problem solving and how customers are treated.  […]

The post Customer Feedback-Tooty Training appeared first on Tooty Inc.

]]> Thankfulness https://www.tootyinc.com/thankfulness/ Tue, 08 Dec 2020 16:26:23 +0000 https://www.tootyinc.com/?p=1198 Lori Miller, President, Tooty Inc. When I reflect on each person that makes up our team here at Tooty, I am thankful on a deep level.  I know how 2020 has affected them, what they have had to overcome, and the super-human effort required to produce an excellent product every day.  Every organization has a […]

The post Thankfulness appeared first on Tooty Inc.

]]> Help for stressed and stretched managers and employees https://www.tootyinc.com/help-for-stressed-and-stretched-managers-and-employees/ Wed, 25 Mar 2020 15:08:20 +0000 https://www.tootyinc.com/?p=1174 Lori Miller, President of Tooty Inc., stated, “Customer service teams are under unbelievable pressure as Covid-19 has disrupted the workplace and personal lives. But customer service is where the heart of any organization resides, and they are wired to love on people no matter what is happening. When your employees know you care, they can […]

The post Help for stressed and stretched managers and employees appeared first on Tooty Inc.

]]> Inclement Weather Challenges Logistics Customer Service Standards https://www.tootyinc.com/inclement-weather-challenges-logistics-customer-service-standards/ Mon, 25 Feb 2019 17:21:28 +0000 http://www.tootyinc.com/?p=1100 The winter of 2019 has been a nightmare from coast to coast. 25 degrees below zero in Chicago and blizzards on the west coast were only a couple of Mother Nature’s cruel tricks. Customers aren’t always understanding when it comes to delays in deliveries or services such as picking up their garbage. Often-times the only […]

The post Inclement Weather Challenges Logistics Customer Service Standards appeared first on Tooty Inc.

]]>