secret shopper Archives - Tooty Inc https://www.tootyinc.com/tag/secret-shopper/ Tue, 10 Feb 2026 18:34:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png secret shopper Archives - Tooty Inc https://www.tootyinc.com/tag/secret-shopper/ 32 32 Unlocking Promise, Potential, and Purpose Through Effective and Personalized Coaching https://www.tootyinc.com/unlocking-promise-potential-and-purpose-through-effective-and-personalized-coaching/ Tue, 10 Feb 2026 18:34:29 +0000 https://www.tootyinc.com/?p=1412 Great leaders don’t just want better performance — they want to help their people unlock something deeper: their inherent promise (the spark of talent), potential (untapped capacity), and purpose (meaningful direction that improves lives). The most effective way to do this? A powerful combination of training and personalized coaching. But too many organizations treat them […]

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]]> Technology Can’t Replace the Human Touch https://www.tootyinc.com/technology-cant-replace-the-human-touch/ Thu, 08 Jan 2026 19:49:27 +0000 https://www.tootyinc.com/?p=1405 Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?Customer service is being dehumanized- and it’s frustrating customers and burning out teams.Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.But technology can’t replace the human touch. Empathy, […]

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]]> Skills Base Program Improves Your Team and Customer Care https://www.tootyinc.com/skills-base-program-improves-your-team-and-customer-care/ Tue, 20 May 2025 17:41:35 +0000 https://www.tootyinc.com/?p=1385 Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information and […]

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]]> 2025 Weather Issues Challenge Customer Service https://www.tootyinc.com/2025-weather-issues-challenge-customer-service/ Tue, 31 Dec 2024 17:31:03 +0000 https://www.tootyinc.com/?p=1368 They are predicting a major storm as 2025 starts and even though environmental services organizations have been through storms before, customers aren’t very understanding when it comes to delays in picking up their garbage.  Often-times the only tool the customer service teams have at their disposal is to wait for updates on routes from the […]

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]]> Tooty Inc. Offers Skills Based Program to Improve Customer Care https://www.tootyinc.com/tooty-inc-offers-skills-based-program-to-improve-customer-care/ Mon, 30 Sep 2024 16:10:27 +0000 https://www.tootyinc.com/?p=1365 Tooty Inc. offers a time-tested solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information […]

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]]> Your Customers Detest 3 Things https://www.tootyinc.com/your-customers-detest-3-things/ Tue, 19 Dec 2023 17:47:43 +0000 https://www.tootyinc.com/?p=1272 People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.   Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency.  Here at Tooty Inc., we listen to and evaluate thousands of […]

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]]> Making Waves in Customer Service https://www.tootyinc.com/making-waves-in-customer-service/ Fri, 29 Oct 2021 19:32:42 +0000 https://www.tootyinc.com/?p=1241 It is such an honor for us here at Tooty to interact with and listen to so many amazing customer service representatives each month.  Whether we are making old fashioned secret shopper calls or evaluating recorded customer calls for our clients, we find some amazing experts who also love interacting with their customers. Those who […]

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]]> Customer Feedback-Tooty Training https://www.tootyinc.com/customer-feedback-tooty-training/ Wed, 28 Apr 2021 18:06:04 +0000 https://www.tootyinc.com/?p=1213 Tooty Training is not fluff.  We don’t offer trendy catch phrases or techniques to improve your customer service or sales teams.   We have evaluated over 250,000 conversations.  Evaluations were not completed by A.I., but highly trained individuals who have the skills to assess conversation, sales process, marketing strategy, problem solving and how customers are treated.  […]

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]]> Skills Based Program to Improve Customer Care https://www.tootyinc.com/skills-based-program-to-improve-customer-care/ Tue, 25 Feb 2020 17:38:21 +0000 https://www.tootyinc.com/?p=1171 Tooty Inc. provides solutions to reduce costly mistakes, improve customer care, and establish higher service standards.Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities. They want to be helped by someone who knows how to assess their needs, provide accurate information and appropriate solutions […]

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]]> Computer System Issues Impact Customer Service https://www.tootyinc.com/computer-failures-customer-service/ Mon, 17 Jun 2019 21:19:56 +0000 https://www.tootyinc.com/?p=1122 Recently, news channels reported that in Chicago and all over the country, computer systems at Target stores stopped working. A Sun Times reporter shared, “People reported waiting in line for more than 45 minutes before giving up altogether. During the downtime in Chicago, the lines grew… shoppers took to social media to warn others and […]

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