mystery shopper Archives - Tooty Inc https://www.tootyinc.com/tag/mystery-shopper/ Fri, 30 Aug 2024 12:19:18 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png mystery shopper Archives - Tooty Inc https://www.tootyinc.com/tag/mystery-shopper/ 32 32 Customer Service for Municipal Waste Services https://www.tootyinc.com/customer-service-for-municipal-waste-services/ Tue, 04 Dec 2018 21:27:21 +0000 http://www.tootyinc.com/?p=1095 Municipal agreements can have a variety of different requirements that speak directly to the customer service a hauler will provide. Often-times the customer interaction points are not clearly defined. 1. The primary focus is on what a driver will be doing which is only one customer interaction point. 2. Your customer service department may also […]

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]]> Voice, Attitude and Wording Shape Image https://www.tootyinc.com/voice-attitude-and-wording-shape-image/ Tue, 18 Sep 2018 15:08:00 +0000 http://www.tootyinc.com/?p=838 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith.  After the conversation is over, you turn to […]

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