customer service Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service/ Tue, 10 Feb 2026 18:34:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.tootyinc.com/wp-content/uploads/2016/06/apple-touch-icon-60x60.png customer service Archives - Tooty Inc https://www.tootyinc.com/tag/customer-service/ 32 32 Unlocking Promise, Potential, and Purpose Through Effective and Personalized Coaching https://www.tootyinc.com/unlocking-promise-potential-and-purpose-through-effective-and-personalized-coaching/ Tue, 10 Feb 2026 18:34:29 +0000 https://www.tootyinc.com/?p=1412 Great leaders don’t just want better performance — they want to help their people unlock something deeper: their inherent promise (the spark of talent), potential (untapped capacity), and purpose (meaningful direction that improves lives). The most effective way to do this? A powerful combination of training and personalized coaching. But too many organizations treat them […]

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]]> In 2026, the smartest strategy isn’t more tech—it’s better conversations. https://www.tootyinc.com/in-2026-the-smartest-strategy-isnt-more-tech-its-better-conversations/ Wed, 21 Jan 2026 18:09:53 +0000 https://www.tootyinc.com/?p=1408 We’ve all seen it: brilliant teams stalled by miscommunication, customer complaints spiking from tone-deaf responses, or internal friction turning small issues into big drama. The root cause? Most often not lack of knowledge… but how we deliver it. That’s why Tooty Inc. created WAVE — a focused, hands-on- training that equips your people to master […]

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]]> Skills Base Program Improves Your Team and Customer Care https://www.tootyinc.com/skills-base-program-improves-your-team-and-customer-care/ Tue, 20 May 2025 17:41:35 +0000 https://www.tootyinc.com/?p=1385 Tooty Inc. has a solution to reduce costly mistakes, improve customer care, and establish higher service standards. Lori Miller, President of Tooty Inc., stated, “Customers want to be served by representatives who are more than friendly personalities.  They want to be helped by someone who knows how to assess their needs, provide accurate information and […]

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]]> 2025 Weather Issues Challenge Customer Service https://www.tootyinc.com/2025-weather-issues-challenge-customer-service/ Tue, 31 Dec 2024 17:31:03 +0000 https://www.tootyinc.com/?p=1368 They are predicting a major storm as 2025 starts and even though environmental services organizations have been through storms before, customers aren’t very understanding when it comes to delays in picking up their garbage.  Often-times the only tool the customer service teams have at their disposal is to wait for updates on routes from the […]

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]]> Your Customers Detest 3 Things https://www.tootyinc.com/your-customers-detest-3-things/ Tue, 19 Dec 2023 17:47:43 +0000 https://www.tootyinc.com/?p=1272 People everywhere detest long-hold times, being passed around from one person to the next, and yes- A.I. posing as a real person.   Long hold time stats from your phone system can point the finger at staffing issues but long hold times also diagnose inefficiency.  Here at Tooty Inc., we listen to and evaluate thousands of […]

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]]> Customer Service for Municipal Waste Services https://www.tootyinc.com/customer-service-for-municipal-waste-services/ Tue, 04 Dec 2018 21:27:21 +0000 http://www.tootyinc.com/?p=1095 Municipal agreements can have a variety of different requirements that speak directly to the customer service a hauler will provide. Often-times the customer interaction points are not clearly defined. 1. The primary focus is on what a driver will be doing which is only one customer interaction point. 2. Your customer service department may also […]

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]]> Voice, Attitude and Wording Shape Image https://www.tootyinc.com/voice-attitude-and-wording-shape-image/ Tue, 18 Sep 2018 15:08:00 +0000 http://www.tootyinc.com/?p=838 How many words does it take for you to determine if the customer on the other end of the line is in a bad mood?  One?  Maybe two?  You hear your customer’s voice and you can’t help but start to pass judgment on cranky old Mr. Smith.  After the conversation is over, you turn to […]

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]]> Who Is Your Customer https://www.tootyinc.com/training-session/ Fri, 05 Jan 2018 23:41:15 +0000 http://www.tootyinc.com/?p=731 During a recent training session, I asked someone who is designated as a back-up to answering the phones who her customers were.  She was confident in her response, “I don’t have customers.  I don’t have anyone from the outside call me.”  I explained that customer service isn’t a job title, but a trait a person has.  […]

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]]> Inspiration for Sales and Customer Service Teams https://www.tootyinc.com/inspiration-sales-customer-service-teams/ Mon, 06 Nov 2017 22:41:39 +0000 http://www.tootyinc.com/?p=710 Where does your inspiration come from? Let me be more specific. Where do you go for fresh ideas to motivate your team? Possibly you have had a rough month or two with weather related heartaches, price increases, technology or attendance issues. For some of you it has been all of the above! Some of you […]

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]]> Do Unhappy Customers Scare You? https://www.tootyinc.com/unhappy-customers-scare/ Wed, 23 Aug 2017 17:04:21 +0000 http://www.tootyinc.com/?p=702 What is more intimidating than an angry customer complaining about service? An angry business customer complaining about service! Customer service and sales representatives have confessed that they are nervous when they hear a harsh tone of voice or have a business manager complain that he has called multiple times for the same thing. Costly short-cuts […]

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