Uncategorized Archives - Tooty Inc

Training Gen Z- The Frazzled Digital Generation

Tooty Inc — Tue, 28 Apr 2026 16:12:53 +0000

If Gen Z is the “frazzled digital generation” with only partial attention, how can we be sure they’re truly hearing and understanding your customers? There’s growing discussion about Gen Z’s supposedly shortened attention spans—often cited as 8 seconds or less—driven by TikTok, constant notifications, and digital multitasking. Some leaders are now redesigning training, meetings, and […]

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Unlocking Promise, Potential, and Purpose Through Effective and Personalized Coaching

Tooty Inc — Tue, 10 Feb 2026 18:34:29 +0000

Great leaders don’t just want better performance — they want to help their people unlock something deeper: their inherent promise (the spark of talent), potential (untapped capacity), and purpose (meaningful direction that improves lives). The most effective way to do this? A powerful combination of training and personalized coaching. But too many organizations treat them […]

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In 2026, the smartest strategy isn’t more tech—it’s better conversations.

Tooty Inc — Wed, 21 Jan 2026 18:09:53 +0000

We’ve all seen it: brilliant teams stalled by miscommunication, customer complaints spiking from tone-deaf responses, or internal friction turning small issues into big drama. The root cause? Most often not lack of knowledge… but how we deliver it. That’s why Tooty Inc. created WAVE — a focused, hands-on- training that equips your people to master […]

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Technology Can’t Replace the Human Touch

Tooty Inc — Thu, 08 Jan 2026 19:49:27 +0000

Ever been stuck in an endless chatbot loop, typing “agent” 10 times trying to speak to a real person?Customer service is being dehumanized- and it’s frustrating customers and burning out teams.Don’t get me wrong: AI and tech are amazing for handling simple, repetitive queries quickly and at scale.But technology can’t replace the human touch. Empathy, […]

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Ever made a decision that felt right… only to watch customers quietly cancel?

Tooty Inc — Mon, 10 Nov 2025 20:38:12 +0000

Example:Customers complain about long hold times → calls go to voicemail → reps can’t help beyond the screen.You think: “Just a few unhappy ones.”Then: Cancellations spike. New leads dry up. That’s **tunnel vision**—a small perspective costing you revenue. **Fix it:**🔍 **Zoom out** — see the full customer & employee experience.🔗 Map the ripple effects before […]

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Kindness is Free- Throw it Around Like Confetti!

Tooty Inc — Mon, 26 Feb 2024 16:39:15 +0000

Customer service representatives are unique, one-of-a-kind, out of this world, agents of kindness! They talk to hundreds of customers who have a wide range of attitudes and personalities. Every phone call, every chat and every e-mail does provide an opportunity to showcase what makes your organization different. Answering the Phone1. Your customer will decide whether […]

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Tooty Inc — Wed, 10 May 2023 12:52:57 +0000

What’s the Difference Between Training and Coaching? Most employees receive some type of training to perform their job duties, but a large number of employees never experience coaching. What is the difference between training and coaching? Training is process and procedure driven. Training is specific to the job function; it is about how to do […]

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New Hire Retention-Training and Expectations

Tooty Inc — Thu, 02 Mar 2023 15:13:57 +0000

I had the honor to provide in-person training and coaching for one of our customers in Georgia for both new hires and veterans on the Customer Service Team. The local manager wanted to provide his team with all the tools and inspiration they would need to give their customers the answers and solutions they were […]

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Difficult People-Angry Voices

Tooty Inc — Mon, 17 Oct 2022 15:48:26 +0000

What are customer service representatives across the U.S. and Canada experiencing when it comes to their customers’ attitudes? It runs the gamut from kind to irate and everything in between. Not knowing what type of personality will be on the other end of the line can raise anyone’s stress level. Our best strategy is […]

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Customer Service Case Study Roll-Off

Tooty Inc — Mon, 07 Mar 2022 16:03:43 +0000

Lori Miller- President of Tooty Inc. Call #1– If an existing customer wants to rent a small dumpster for a clean out, what needs to be assessed and addressed? Manager question: Our customer called asking for a 1/2yd dumpster. Said he currently has can services and previously had a container. He was interested in a […]

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