We customize each training program so that it is specific to your industry and addresses the needs of your staff or attendees. Tooty is known for its fun, interactive training concepts. Our goal is to provide your staff or attendees with information that will take them to the next level professionally and hands-on practice so they can implement new strategies immediately. Our programs can be tailored for small groups or large audiences.
We can mix and match any of the following training options to create the right program for your staff or attendees.
- Telepicting- Telepicting is the association of a face to a phone voice. This program involves the audience as they describe voices and discuss the impressions of the company made by the individual. It sets the stage for discussing the challenges the group has currently and provides suggestions for immediate improvement.
- Intelepicting- Intelepicting is the assessment of non-verbal cues. This program focuses on non-verbal communication. You may have certain habits that cause others to think negatively about you such as a bad handshake or the way you dress. If you are on a sales call or interviewing someone, knowing how to Intelepict the other person will help you close the deal or pick the right candidate.
- Dealing With Difficult People- This half-day session begins with a short personality test to help the attendees start thinking about others; different people, different personalities and different expectations. The focus of the training will be on problem solving and meeting the needs of the customers. We will cover key words you shouldn't say to a customer and will visit the strategy for handling service issues: apology, assessment, one call resolution.
- Billing and Collections- We will work on voice, attitude and wording as we begin to reinforce how one's phone demeanor affects the outcome of a collections or billing call. Scripts will be provided along with a strategy for proper call handling. Time will be spent in role-playing in order to learn a positive approach and refresh current techniques.
- Leadership Training- Often managers or supervisors are in a rut. They need to re-evaluate their approach and implement some new, forward moving techniques to help their team work better together and to be more productive. This fun, interactive session provides new and practical ways to coach employees and manage a team.
- Brainstorming- This is a creative session which will help your team come up with new ideas and solutions for motivating the team, handling customer sales and service issues. The fun atmosphere will stimulate the group and you will be surprised at the great ideas that they come up with. This may be the boost your team needs!
Click here to read Lori Miller's monthly articles.
Click on the link to view customer service and sales reps respond to new training-Telepicting.
Click on the link to view Tooty 24 video.
Mastering the Art of Success.
Click on the image to view Lori's new book "Concrete Jungle", will be published in the spring of 2012.