Secret Shopper/Call Monitoring Programs

secret-shopperWe offer outstanding monitoring program options that have a proven track record for accuracy, developing agent’s skills and performance, increasing closure on sales, and improving customer experience. Call monitoring and secret shopper programs allow your employees to listen to themselves with a customer’s ear, and having access to that viewpoint is where real and lasting change begins. All data is electronically transmitted.

Options Available:

  1. A Tooty Inc. staff member will pose as a secret shopper —an existing or potential customer — and call into your office or call center. You do not need any additional equipment.
  2. We can remotely monitor your calls and capture a real customer conversation. Ask your phone system provider if you have REMOTE ACCESS MONITORING capabilities.

 

Customer Feedback:

“Hats off to Tooty Inc! Call monitoring and training all in one! Remote access call monitoring was a big win for us and the secret shoppers provided positive feedback and gave us the ability to identify need areas quickly and easily. Excellent customer service is what brings customers back and Tooty knows what customers want to hear! Tooty helped take our customer service skills to the next level.”

Marriott International
Northeast Region Area Sales
Training Manager