Barry had been diligently chipping away at his list of suspended customer accounts. Management wanted him to keep his over 60-day numbers below 3% and month after month he hovered right at 2.9%. He was proud of that. He had figured out that if he collected on just 7 accounts a day he would meet his numbers. The last batch of robo calls generated a lot of calls from customers wanting to pay their bills so he was well ahead of his goal already and it was only noon. He decided to let his calls for the day go to voicemail because, quite honestly, he didn’t feel like listening to those dead beats anymore. Instead, he went to lunch.

There are some stereo-types regarding bill collectors that have shaped not only customer relations, but expectations management has of a collector. For complete article
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