What can you do with someone who is defensive and doesn’t receive feedback well?
Being defensive isn’t unusual. It is a very human and common reaction to criticism. My sister and I joke about the fact we weren’t raised to receive criticism as something that is helpful. It can be a slow process to change not only how you react but also to look forward to feedback. You may be working with someone who has years of practice defending actions versus looking for ways to use criticism to make improvements. Here are some suggestions to help both you and your team grow through criticism.