We offer outstanding program options that have a proven track record for accuracy, developing agent's skills, increasing closure on sales and improving customer experience. Having your employees listen to themselves with a customer's ear and viewpoint is where real and lasting change begins. All data is electronically transmitted.
Options Available:
- A Tooty Inc. staff member will pose as an existing or potential customer and call into your office or call center. You do not need any additional equipment.
- We can remotely monitor your calls and capture a real customer conversation. Ask your phone system provider if you have REMOTE ACCESS MONITORING capabilities.
- You can record real customer conversations and transmit the audio electronically to Tooty Inc. for evaluation. The Konexx 100 is a device that will allow you to do the recordings yourself.
