SEVIERVILLE, TENNESSEE - Lori Miller, keynote speaker and author, has been selected from a nationwide search to be featured in "Mastering the Art of Success"; a highly successful book series from Tennessee-based Insight Publishing. The Book features best-selling authors Les Brown (The Power of Purpose), Mark Victor Hansen (Chicken Soup for the Soul), and Jack Canfield (Chicken Soup for the Soul, The Success Principle: How to Get From Where you Are to Where You Want to be). Lori Miller, Brown, Hansen, & Canfield, are joined by other well known authors, health experts, and speakers, each offering time-tested strategies for success in frank and intimate interviews.
Known as "the queen of customer service," Lori Miller helps companies increase employee morale and bottom line results while improving customer satisfaction. Leaders of some of the world's largest companies rely on Lori to provide solutions to some of the toughest customer service and sales issues.
For over 20 years, clients have worked with Lori's company, Tooty Inc., to evaluate, train and monitor their customer service and sales teams. Lori's innate ability to assess employee skills and identify area of improvement enables her to create custom scripts, training and strategies that change employee behavior, reduce turnover and boost customer satisfaction.
For more information on Lori Miller and to order your copy of "Mastering the Art of Success" contact lori_miller@tootyinc.com
Click here to read Lori Miller's monthly articles.
Click on the link to view customer service and sales reps respond to new training-Telepicting.
Click on the link to view Tooty 24 video.
Click on the image to view Lori's new book "Concrete Jungle", will be published in the spring of 2012.