Having irritating hold music or an out of date or out of tune automated message for your customers is the equivalent of having a sign on your door that says Keep Out. In customer service we often talk about hold time and how long a customer is willing to hold before hanging up. But how many of you have completely overlooked the customer’s experience while sitting on hold?
Many companies use an automated attendant to help during busy times. It is thought of as a way to help manage call volume. The automated attendant and its messaging should present an accurate impression of the company’s