Customized Training Programs And Services For The Transit Industry

Since 1998 we have been working with regional transit companies to improve the rider's perception of the services offered, improve image in the community and increase ridership. By designing scripting and implementing an evaluation process that will document how your staff interacts with your customers over the phone, you can minimize complaints and promote your services aggressively.

Let us evaluate your operation to determine:

• If your customers are treated in a friendly and courteous manner or if the treatment they receive makes them dread using your service.

• If your customer service representatives quickly and accurately assess what the customer needs.

• If your customers are given accurate information about routes, schedules, stops, passes or fares.

• If there is a strategy to promote new services or existing services on which you would like to increase ridership.

• Accuracy with scheduled rides and helpfulness to your disabled riders.

Evaluation Process
We will call into your customer service line(s) posing as a customer needing schedule information, stop locations, scheduling a ride, complaint, etc. The customer service rep and the conversation are both recorded and evaluated. If your phone system has the option for remote access monitoring, we can record and evaluate actual customer calls. Once the test calls and evaluations are complete, Tooty Inc. will provide the individual results along with the plan for training and future evaluation. For details on the training programs and for evaluation samples, select "about us" and "Telepicting" from the main menu.

Some of our customer's include: