CAGE Code: 7XUVO   Duns # 607290574       
Phone: 615.965.2465  PO Box 344 Mt. Juliet, TN 37121

Recalculating Direction- A Guide For Success In 2011

I love using GPS! I have named the voice that guides me to and fro, “my lady”. She is able to find me in the most remote of locations or amongst skyscrapers and get me to my destination. I have learned what it means to veer and I have come to appreciate the times she must recalculate my route. My lady has a certain way about her that makes an “I told you so” seem like words of encouragement. She has trained me to accept her recalculations.

The start of a new year is the perfect time to figure out where we are, where we are headed and if we need to do some recalculating of our own. You

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What Kind of Frame Do You Have?


The way we begin and end our conversations can be likened to the frame on a painting. If you have a Picasso with a ten-dollar frame, it will cheapen the master piece. The same holds true of the way we answer the phone and end our conversations. Your frame can give the picture of a world class company or run of the mill operation.

You are using a ten-dollar frame if you:
 Answer with ‘yeah’, ‘waz up’ or ‘why are you bothering me’
 Sound like you are half-asleep as you answer
 Begin your first question with ‘gimme’
 Yawn, burp or breathe heavy

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Paid To Smile

A friend of mine was asked how it was possible for her to be happy at work every day. She responded by saying, “I am paid to smile!” What a refreshingly simple concept!

Do you remember when you were interviewed for the job?
I bet you were all smiles then! Employers don’t intentionally hire people with sour dispositions to interact with their customers or to build morale within the office. But, somewhere along the way you gave yourself permission to be grumpy. Maybe it was just for one day, at first.

Did you know that if you smile
 People will perceive you to be more confident

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Leave Your Trash At Home


Leave Your Trash At Home

I read recently that if we could just acknowledge and accept that life will have trouble, we could actually handle life’s trials better. I wish I was able to be that logical about my daily trials and tribulations. There are plenty of books on how to overcome adversity or how to deal with difficult people. But, ongoing family drama, money issues and health problems are the “trash” we carry with us to work each day. Some of us do better than others when it comes to putting our personal trash in the can and closing the lid before we get to the office.

I have daily

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Are You Open To Correction?

Manager- “I would like you to use the script.”
Negative Nora- “I don’t have time.”

Manager- “It will help all of us eliminate some of the mistakes we have been making.”
Negative Nora- “I don’t want to sound like a robot.”
Manager-“It will help you to remember to ask for the customer’s e-mail address.”
Negative Nora- “I haven’t asked that for the past 10 years. It wasn’t a problem before.”

Are you open to correction and can you be changed?
It is sad to say, but I run into people like “Negative Nora” all the time. I would bet that you can think of someone

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Changing CSR Performance The Tooty Way


Commitment to perfect performance motivates the Green Team

Customer Service Representative Monique Figueroa states that prior to Tooty it was taught to deliver the dry message “I’m sorry but those are the rules”. But this two-year member of the Green Team of San Jose has learned through Tooty the tools for better delivery of the same message. Monique has learned to really listen to a customer and help solve a problem.

It’s one of the skills that makes Figueroa and her fellow team members — Erin Avila, Denay Dominguez and Lindsey Gutierrez — near perfect performers in Waste

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Thoughtful, Value Added Customer Service

Thoughtful, Value Added Customer Service

In today’s economy price may be king, but value for the money someone is willing to spend is like the crown on the king’s head! Your company may provide a service or product that is priced right and fills a need or want for that customer, but what can you do to make sure that you are more than a better price? That you become so valuable to your customers that you are like the air they breathe or the water they drink? You can provide thoughtful, value added customer service. You can provide your service or product, and then some.
Adding extra

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