Phone: 708.478.5772 PO Box 696 Orland Park, IL 60462

Because we know that relationship matters.

Read more about how Tooty will help you reach your company goals through performance assessments, secret shopper or call monitoring programs, and specially tailored training sessions and webinars.

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Dealing with difficult people

This half-day training session will provide tools to help your team effectively handle and de-escalate difficult customer conversations.

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Tooty webinars are full of information and “how to” tips to help your employees improve performance, make more sales, or win over difficult customers.

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Secret Shopper: the key to perfecting the caller’s experience.

Tooty’s Secret Shopper program allows your employees to see themselves from a customer’s perspective. Do you know how your customers picture your company?

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Welcome to Tooty Inc.

We take a fresh and honest look at your company and provide an in-depth evaluation of your operation in order to ramp up performance, sales, and company image.

Making people aware of the need to change is an uphill battle; actually seeing change in people is a rarity. Tooty’s approach to training has impressive results when it comes to closing the sale, improving customer service, and raising the bar for employee performance. Corporations using Tooty’s uniquely-tailored training programs have enjoyed increased employee morale and bottom line results along with greater customer satisfaction.


Looking for a program for your next event?

We offer fun and interactive sessions on Telepicting- how customers picture a company or organization based on its representatives over the phone,  customer service, voice and attitude, team building, selling and negotiating skills.

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We take a Fresh and Honest look

As we take a fresh and honest look, we have the expertise to:

  • Evaluate your company’s sales strategy
  • Evaluate the way your customers are treated
  • Develop an effective sales process for your staff
  • Develop and roll-out hands on training for your staff
  • Create and facilitate webinars
  • Implement a secret shopper/call monitoring and evaluation program
  • Design scripting for successful handling of calls and better employee performance
  • Conduct market studies so you have current data on the competition in your territory
  • Conduct assessments to determine if the highest-performing employees are in place
  • Help you implement a coaching or mentoring program for CSRs or phone agents

Tooty Inc. is a training company that specializes in teaching others to be effective sales and customer service professionals at companies large and small in any industry; for example, Tooty specializes in the waste services industry.